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Yabby Casino Voided $5,196.98 Winnings Despite Confirmed Deposit – Urgent Resolution Needed"

Complaint Text / Opening Sentence:

"I am submitting this complaint because Yabby Casino voided my winnings of $5,196.98, even though my deposit was successfully confirmed, credited, and fully playable, with proof from both the blockchain and Topper confirming the payment. Yabby later returned only $370.88 of my deposit, withholding the remainder of my legitimate winnings."

Yabby credited my account with the deposit, and I was able to play normally. However, after I won, the casino voided my winnings and later claimed there was an issue with my deposit. This is not true, as I have:

The blockchain transaction hash showing the deposit was confirmed.

Confirmation from Topper that the payment was valid and processed.

An email/screenshot from Yabby confirming my deposit was approved.

Screenshots showing my casino account was credited, and I played with the funds.

Despite sending this evidence to Yabby multiple times, they have stopped responding and have refused to honor my remaining winnings.

I am requesting Casino Guru to review this case and ask Yabby Casino to provide a fair and public resolution.

Timeline of Events:

September 12, 2025 – I made a deposit to Yabby Casino using Bitcoin through Topper/Changelly. The transaction was successful and confirmed on the blockchain.

September 12, 2025 – Yabby sent me a confirmation email that my deposit was approved. My casino account was credited with the funds, and I was able to play normally.

September 13, 2025 – After playing, I won $5,196.98, but Yabby voided my winnings. They later returned only $370.88 of my deposit, withholding the rest.

September 13–14, 2025 – I contacted Yabby support multiple times. I provided the blockchain hash, screenshots, and confirmation from Topper showing the deposit was valid.

September 14 onward – Despite sending evidence several times, Yabby stopped responding to my emails and has refused to honor my remaining winnings.

Evidence Summary / Attachment Guide:

Deposit Confirmation from Yabby

Date: September 12, 2025

Shows that the deposit was approved and credited to my account.

Blockchain Transaction Hash

Date: September 12, 2025

Confirms that the Bitcoin payment was successfully processed.

Topper Statement / Confirmation

Date: September 12, 2025

Confirms the deposit was completed successfully.

Screenshots of Yabby Account

Shows credited balance and ability to play before winnings were voided.

Correspondence with Yabby Support

Dates: September 12–14, 2025

Emails and chat logs showing I sent evidence and requested resolution.

Note: All attachments are labeled with the corresponding dates to match the timeline in the complaint.

I have many more pictures of proof from Topper, email chats with Yabby and more evidence to send, but I can only send so many images at a time. I have reached the maximum amount of images I can send right now.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Due to the fact that this complaint is a duplicate of an existing one, it will now be rejected. Thank you for your understanding.