Hvala vam carareinolds77 za sve do sada pružene informacije. Nakon što uzmemo u obzir sve činjenice, moraćemo da se složimo sa odlukom kazina. Snimak ekrana koji ste dali u vezi sa bonusom koji ste zahtevali ukazuje na to da je multiplaier bio samo za igru sa besplatnim okretima (na kraju krajeva, zove se Mighti Multiplier).
Ako sam dobro razumeo, i dalje ste dobili sve dobitke od džekpota, čak i bez multiplaiera, tako da u suštini ništa nije urađeno pogrešno.
Pošto ste dobili besplatne okretaje za igru, još uvek ste imali šansu za džekpot i množilac u okviru igre postavljene pravilima bonusa.
Žao mi je što nije ispalo po vašim očekivanjima, ali ne izgleda da bi kazino namerno oduzeo bilo koji dobitak.
Postoji li još nešto sa čime bismo vam mogli pomoći?
Thank you carareynolds77 for all the information provided so far. After taking into consideration all the facts, we will have to agree with the casino's decision. The screenshot you provided regarding the bonus you claimed indicates that the multiplayer was only for the game with the free spins (it is called Mighty Multiplier after all).
If I understood correctly, you still got all the winnings from the jackpot, even without the multiplayer so basically there is nothing done incorrectly.
You as received the free spins for the game, had still chance for the jackpot and the multiplier within the game set by the bonus rules.
I'm sorry that it did not turn out by your expectation but it does not seem that the casino would intentionally confiscate any winnings.
Is there anything else we could assist you with?
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