Dragi Devinehr ,
Kao standard, sada bih trebao zatvoriti slučaj kao nerešen.
Međutim, u dokumentaciji koju ste podelili sa nama, kazino vas je obavestio da proces ne bi trebalo da traje duže od 30 dana. Trenutno bi ovaj period trebalo da bude prekoračen ili prekoračen.
U međuvremenu sam bio u kontaktu sa kazinom van teme, ali mi nisu/nisu mogli dati nikakve detalje zbog svoje stroge interne politike, i toplo su vam preporučili da ih kontaktirate, jer im je dozvoljeno da daju samo vlasnik kazino naloga sa detaljima.
Pošto znam da odgovaraju prilično brzo - pre nego što zatvorim slučaj, molim vas da uradite sledeće:
- Napišite imejl na customercare@professorwins.email tražim ažuriranje o problemu i dodam moju e-poštu ( branislav.b@casino.guru ) u CC e-pošte
- Moguće je da će vam odgovoriti, ali će me izbrisati iz primaoca, tako da bi bilo sjajno kada biste mogli da prosledite njihov kompletan odgovor ili snimak ekrana na moju e-poštu
Strpljivo ću čekati vaše imejlove i detalje.
Hvala vam na saradnji, strpljenju i razumevanju.
Dear Devinehr,
As a standard, I should close the case as unresolved now.
However, in the documentation you shared with us, the casino informed you that the process should not take longer than 30 days. Currently, this period should be over or exceeded.
In the meantime, I was in contact with the casino outside of the thread, but they did not/could not provide me with any details due to their strict internal policy, and they strongly recommended you contact them, because they are allowed to provide only the owner of the casino account with the details.
Since I know they reply quite fast - before I close the case, could you please do the following:
- Write an email to customercare@professorwins.email asking for an update on the issue, and add my email (branislav.b@casino.guru) to the CC of the email
- It is possible that they will respond to you but delete me from the recipients, so it would be great if you could then forward their complete response or a screenshot to my email
I will patiently wait for your email(s) and details.
Thank you for your cooperation, patience, and understanding.
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