Dragi Nik,
Evo kratkog pregleda moje situacije sa Rabona kazinom:
1. 26. juna izgubio sam sredstva na svom Rabona Casino računu.
2. Do 27. juna stanje na mom računu je bilo 0 €.
3. Prema Raboninim uslovima i odredbama, račun treba zatvoriti kada stanje dostigne 0 €.
4. Međutim, umesto zatvaranja mog naloga 27. juna, njihovo VIP odeljenje je dodalo 300 evra na moj račun i obezbedilo bonuse za depozit.
5. Ovo se nastavilo do 2. jula, kada je moj nalog zapravo zatvoren.
Želim da naglasim da ne tražim nadoknadu sredstava izgubljenih 26. juna. Moja zabrinutost se posebno odnosi na sredstva deponovana na moj račun nakon 27. juna do 2. jula. Tokom ovog perioda, kada je moj nalog trebalo da bude zatvoren u skladu sa njihovim smernicama, bio sam ohrabren da nastavim sa kockanjem.
Verujem da postupci Rabona Casino-a u održavanju mog računa otvorenim i dodavanju sredstava nakon što je trebalo da bude zatvoren krše njihove sopstvene uslove i postavljaju ozbiljna etička pitanja
Tražim potpunu reviziju aktivnosti mog naloga između 27. juna i 2. jula i refundiranje svih depozita ili bonusa dodatih na moj nalog tokom tog perioda.
Rado ću vam pružiti sve dodatne informacije ili dokumentaciju koja vam može biti potrebna da pomognete u ovom slučaju.
Hvala vam unapred na vašem vremenu i pomoći. Radujem se što ću se uskoro čuti.
S poštovanjem,
Aljaz
Dear Nick,
Here's a brief overview of my situation with Rabona Casino:
1. On June 26th, I lost funds in my Rabona Casino account.
2. By June 27th, my account balance was €0.
3. According to Rabona's Terms and Conditions, an account should be closed when the balance reaches €0.
4. However, instead of closing my account on June 27th, their VIP department added €300 to my account and provided deposit bonuses.
5. This continued until July 2nd, when my account was actually closed.
I want to emphasize that I'm not seeking reimbursement for the funds lost on June 26th. My concern specifically relates to the funds deposited into my account after June 27th until July 2nd. During this period, when my account should have been closed according to their policies, I was instead encouraged to continue gambling.
I believe Rabona Casino's actions in keeping my account open and adding funds after it should have been closed violate their own terms and conditions and raise serious ethical questions
I'm seeking a full review of my account activity between June 27th and July 2nd, and a refund of any deposits or bonuses added to my account during this time.
I'm happy to provide any additional information or documentation you might need to assist with this case.
Thank you in advance for your time and assistance. I look forward to hearing from you soon.
Sincerely,
Aljaz
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