Dragi uvekleg3ndari,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem.
Navedite tačan datum kada ste poslali svoje lične dokumente na verifikaciju na e-poštu koju je dala korisnička podrška kazina. Da li sam dobro razumeo da još uvek niste dobili odgovor od njih?
Pored toga, da li ste dostavili još neke dokumente na verifikaciju osim lične karte? Ako jeste, navedite da li su odobreni.
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear alwaysleg3ndary,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Please provide the exact date when you sent your identity documents for verification to the email provided by the casino customer support. Do I understand correctly that you have received no reply from them yet?
Additionally, have you submitted any other documents for verification besides your ID? If so, please specify whether they have been approved.
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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