The player from Brazil had been attempting to withdraw her funds since the 3rd of March, but her transactions were continually rejected. We had reached out to the player for more information and had extended the complaint's timer by 7 days. Despite our efforts, the player did not reply to our inquiries. We had reopened the complaint at the player's request but were unable to settle the issue due to the casino's lack of cooperation. Despite our attempts to reach out to the casino, we got no response. Consequently, we had marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had recommended the player to reach out to the Gaming Curacao Authority for further help.
Igračica iz Brazila je pokušavala da povuče svoja sredstva od 3. marta, ali su njene transakcije stalno odbijane. Kontaktirali smo igrača za više informacija i produžili smo tajmer za žalbe za 7 dana. Uprkos našim naporima, igrač nije odgovorio na naše upite. Ponovo smo otvorili žalbu na zahtev igrača, ali nismo mogli da rešimo problem zbog nedostatka saradnje kazina. Uprkos našim pokušajima da se obratimo kazinu, nismo dobili odgovor. Shodno tome, žalbu smo označili kao „nerešenu“, što je moglo negativno da utiče na rejting kazina. Preporučili smo igraču da se obrati Upravi za gaming Curacao za dalju pomoć.
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