Igram u ovom kazinu već duže vreme i tokom cele moje istorije videćete da NIKAD nisam kladio više od 2,00 dolara po okretu. Nedavno sam osvojio otprilike 500 dolara...zatražio isplatu od 400 dolara, ali ovaj kazino pokušava da kaže da sam dao JEDNU opkladu koja je bila 20,00 dolara i maksimalni ulog za bonus koji sam iskoristio je 5 dolara, stoga ne mogu da primim svoj dobitak jer sam prekršio pravilo. Kao što sam rekao..NIKAD nisam kladio više od 2$ po okretanju. Tako da sam se vratio u svoju istoriju igranja i ne samo da nisam mogao da pronađem opkladu, nisam mogao da pronađem istoriju za igru koju su oni naveli (Dorogans Gems). Znam zasigurno da nikada nisam povećao svoju opkladu 6 puta na 20,00 dolara i činjenica da nisam mogao da vidim svoju istoriju igara čini da ovo zvuči izuzetno sumnjivo. Kada sam ih zamolio da mi pošalju dokaz, nisu odgovorili sve do 4 dana kasnije i poslali su mi snimak ekrana jednolinijskog grafikona koji je navodno bio dokaz moje opklade. Opet...izgleda i zvuči veoma sumnjivo. Tražio sam kompletnu istoriju igranja za dva dana kada sam igrao 2.8.2023. i 8.3.2023, oni su upravo poslali još jedan snimak ekrana onoga što izgleda kao unos u tabeli. Priložio sam kopiju onoga što su poslali. Žao mi je što im ne verujem,…pogotovo što će moja istorija igre definitivno dokazati da nikada ne stavljam tako visoke opklade. Osećam se toliko nepoštovano i povređeno da su mogli da urade ovako nešto
I have been playing at this casino for quite some time and throughout my whole history you will find that I have NEVER bet more than $2.00 per spin. I recently won approximately $500…requested a payout of $400 but this casino is trying to say I placed ONE bet that was $20.00 and the maximum bet for the bonus I redeemed was $5 therefore I am unable to receive my winnings because I broke a rule. Like I said..I have NEVER bet more than $2 per spins. So I went back in to my play history and not only could I not find the bet I couldn’t find any history for the game they specified (Dorogans Gems). I know for a fact I never bumped my bet up 6 times to $20.00 and the fact that I couldn’t see my game history makes this sound extremely fishy. When I asked them to send me proof they didn’t respond until 4 days later and they sent me a screen shot of a one line chart that was supposedly proof of my bet. Again…looks and sounds very fishy. I asked for a complete play history for the two days that I played 8/2/2023 and 8/3:2023 they just sent another screen shot of what looks like a spreadsheet entry. I have attached a copy of what they sent. I’m sorry I do not believe them,…especially since my play history will most definitely prove that I never place bets that high. I feel so disrespected and hurt that they could do something like this