Trebao sam pažljivije pročitati ove recenzije pre nego što sam se prijavio. Nakon što sam položio više od 2000 dolara za nedelju dana, nameravao sam da zatvorim svoj račun jer nisam mogao da dobijem. Moj domaćin mi je dao čip od 1000 dolara sa zahtevom za klađenje 25k. Nekako sam prevazišao taj zahtev i unovčio 5.000 dolara. Pokušao sam da budem proaktivan i e-poštom svoje dokumente pre nego što sam zaista počeo da pravim veće depozite. Kao i mnogi ljudi na ovom sajtu, postao sam high roller (VIP), Golden Goose, Cripto Elite itd. Razgovarao sam najmanje deset puta raspitujući se o svojim dokumentima. Uvek mi kažu da će mi odmah poslati e-poštu. To tek treba da urade za dva dana. Konačno, kontaktirao sam ih preko High Roller telefonske linije i razgovarao sa svojim domaćinom koji je bio veoma ljubazan i uverio me da će se pobrinuti za ovo umesto mene. Dok sam razgovarala telefonom mi je objasnila da neću imati pravo na buduće bonuse jer me je sistem napravio „veštog igrača" (za nedelju dana..?). Ja sam rekreativac. Štaviše, rekla je da mi je status Cripto Elite oduzet iz istog razloga. Međutim, ona me je uverila da će moja dokumenta biti pregledana danas. Zvao sam ponovo pre nekoliko minuta. Navodno, tim za obezbeđenje će me kontaktirati. Desilo se da su joj poslali mejl "šest minuta" pre nego što sam nazvao. Nepotrebno je reći da to još nisu uradili. Njihov sistem, ili zaposleni, vas kategorišu kao veštog igrača kada osvojite više nego što ste uplatili - što vam oduzima status kripto Elite. Zatim, kada pokušate da se povučete (iako se jedno od mojih povlačenja dogodilo dok je Cripto Elite – imao sam dva za 2500 USD – dobijate nedeljni limit od 5000 USD kada ste igrač visokog igrača) obrada vaših povlačenja traje duže jer ste više nije "VIP". Takođe ne obrađuju i ne pregledaju dokumente tokom vikenda, da bi produžili vaše povlačenje još duže.
Moja dokumenta su poslata 27.02 u 8:38. Jedan od predstavnika mi je rekao da ih treba verifikovati 28.02, pa neko drugi 1. marta, itd. To se nije desilo i sad sam stvarno ljut. Neću prestati da zovem, šaljem e-poštu, ćaskam dok ta sredstva ne budu u mom Bitcoin novčaniku. Nije me briga da li moram to da uradim 100 puta. Sve što treba da urade je da pogledaju pasoš, selfi i moj račun za struju. Ova situacija ne bi trebalo da se desi.
Vidim da su mnogi od vas na kraju bili plaćeni. To mi daje neku nadu, ali neću biti odvratan. Ja sam VIP u mnogim kockarnicama i dobijam isplate za MINUTE. Najduže što sam ikada čekao bilo je 24 sata TOTAL. Oni žele "do 72 sata" za verifikaciju dokumenata, ali prelaze taj vremenski okvir. Zatim, vaš status se uklanja nakon velike pobede kako bi oni mogli da produže vaše povlačenje što je duže moguće. Ono što oni ne vide je da ljudi poput mene troše gomilu novca igrajući se i da će izgubiti taj odnos sa klijentima ako budem morao duže da čekam na ova sredstva.
Proveri ove dokumente i daj mi moj novac DuckiLuck. Danas.
***VAŽNO AŽURIRANjE***
Dao sam kazinu dodatne fotografije svog pasoša, na kojima se vide pečati i stranica sa bar kodom. Zatim sam dostavio kopiju federalno sertifikovane vozačke dozvole MA (novi savezni Real ID*). Menadžer kazina je neverovatno brzo reagovao, odobrio je moje isplate, zakazao isplate i plaćeno mi je 2500 dolara juče (Bitcoin) i 2500 dolara danas (Bitcoin). Prijatno sam šokiran, ali su se izvinili i uprkos mojim početnim osećanjima – zaista mislim da su možda neverovatno marljivi u procesu verifikacije. Najbolja preporuka koju mogu da dam drugim igračima je da pošaljete svoje dokumente prvog dana kada otvorite nalog. Pošaljite pasoš I vozačku dozvolu (verovatno neće tražiti obe, ali ipak pošalju obe). Uverite se da se sve poklapa, a zatim razgovarajte sa podrškom nakon nekoliko dana da biste bili sigurni da je sve odobreno. Takođe, ako ste „Zlatna guska" (njihova verzija visokog platna), donesite broj svom domaćinu i budite u komunikaciji sa njima tokom celog procesa.
I should have read these reviews more closely before signing up. After depositing well over $2000 in a week, I was going to close my account bc I could not win. My host gave me a $1000 chip with a 25x wagering requirement. Somehow I overcame that requirement and cashed out $5,000. I tried to be proactive and email my documents before I really started to make larger deposits. Like many people on this site, I became a high roller (VIP), Golden Goose, Crypto Elite etc. I have chatted in at least ten times inquiring about my documents. They always tell me that they'll email me back straight away. They have yet to do that in two days. Finally, I contacted them via the High Roller hotline and spoke to my host who was very nice and assured me that she'd deal with this for me. While on the phone, she explained to me that I wouldn't be eligible for future bonuses because the system made me a "skilled player" (in one week..?). I am a recreational player. Moreover, she said that my Crypto Elite status was taken away for the same reason. However, she assured me that my documents would be reviewed today. I called again a few minutes ago. Supposedly, the security team will be contacting me. They happened to email her "six minutes" before I called. Needless to say, they haven't done that yet. Their system, or the employees, categorize you as a skilled player when you win more than you deposited--which takes away your Crypto Elite status. Then, when you try to withdraw (even though one of my withdrawals occurred while a Crypto Elite--I had two for $2500--you get a $5000 weekly limit when you are a high roller) your withdrawals take longer to process because you are no longer "VIP". They also don't process or review documents on the weekend, to prolong your withdrawal even longer.
My documents were sent on 02/27 at 8:38am. One of the reps told me that they should be verified on the 02/28, then someone else the 1st of March, etc. That hasn't happened and I'm getting really angry now. I will not stop calling, emailing, chatting in until those funds are in my Bitcoin wallet. I don't care if I have to do so 100 times. All they have to do is look at a passport, selfie, and my electricity bill. This situation shouldn't be happening.
I do see that many of you were paid, eventually. That gives me some hope, but I will not be deterred. I am VIP at many casinos and get withdrawals in MINUTES. The longest that I've ever waited was 24 hours TOTAL. They want "up to 72 hours" to verify documents, but exceed that time frame. Then, your status is removed after you win big so they can extend your withdrawal out as long as possible. What they don't see is that people like me spend a ton of money playing and they are going to lose that customer relationship if I have to wait any longer for these funds.
Verify these documents and give me my money DuckyLuck. Today.
***IMPORTANT UPDATE***
I provided the casino additional photographs of my passport, showing the stamps and barcode page. Then, I submitted a copy of a federally certified MA driver's license (the new federal Real ID*). The casino manager was incredibly fast to respond, approved my payouts, scheduled the payments, and I was paid $2500 yesterday (Bitcoin) and $2500 today (Bitcoin). I am pleasantly shocked, but they were very apologetic and despite my initial feelings--I really think they may just be incredibly diligent with their verification process. The best recommendation that I can give for other players is to send in your documents on the very first day that you open the account. Send in your passport AND driver's license (they probably won't request both but send both anyways). Make sure that everything matches up, then chat with support after a couple of days to make sure that everything was approved. Also, if you are "Golden Goose" (their version of a high roller) get the number to your host and be in communication with them throughout the process.