Igrao sam u brojnim kockarnicama - od wildcasina preko ignition-a do bitstars-a - CasinoMax je najgori kazino u kojem sam ikada igrao. Ova recenzija je ista za bilo koju od njegovih sestrinskih stranica. (Cherry Jackpot, Spinfinity, itd.)
Počnimo sa bonus uslovima. Svaki bonus koji nude je dizajniran da uzmete svoj novac. Mnogi bolji kazina će ponuditi bonus na način stvarnog bonusa. Gdje ga možete otkazati ili gdje je odvojeno stanje od vašeg depozita. Casinomax sa druge strane kombinuje vaš depozit sa vašim bonusom, zaključava ga i prisiljava vas da preokrenete kombinovani iznos. Takođe nemaju popustljivosti. Slučajno sam napravio nekoliko okretaja od $12 dok sam završio izuzetno sretan niz i nakon pokušaja povlačenja, oni su to odbili jer pravila kažu da je maksimalna opklada $10. Primjer koji sam dao je moja greška na kraju, tako da ne mogu dati previše mržnje - ali pravila bonusa su ipak smiješna
Korisnička usluga je užasna. Igre kasne i kvare, a korisnička služba ne radi ništa po tom pitanju. Ponovo sam aktivirao bonus igru koja se nije isplatila 3 različita puta. Pokušao sam razgovarati sa CS-om i rečeno mi je da to ne vide - ali ne mogu mi pokazati.
Povlačenja traju zauvijek, KYC traje zauvijek i oni čine sve što je u njihovoj moći da odgode vaše povlačenje tako da ćete se kockati i izgubiti.
Molimo vas da ne igrate u ovom kazinu. Oni su daleko najgori
Ive played on numerous casinos - from wildcasino to ignition to bitstars and hands down - CasinoMax is the worst casino I have ever played on. This review is the same for any of its sister sites as well. (Cherry Jackpot, Spinfinity, etc)
Lets first start with bonus terms. Every bonus they offer is designed on take your money. Many better casinos will offer a bonus in the way of an actual bonus. Where you can cancel it, or where its a seperate balance from your deposit. Casinomax on the other hand combines your deposit with your bonus, locks it and forces you to rollover the combined amount. Also they have no leniency. I accidentally did a few spins of $12 while completeing an extremely lucky run and after trying to withdraw, they denied it because the rules state the max bet is $10. The example I gave is my fault at the end, so I cant give to much hate - but the bonus rules are ridiculous none the less
Customer service is horrible. Games lag and glitch and customer service does nothing about it. Ive hit a retrigger on a bonus game that didnt pay out 3 different time. I tried talking to CS and was told they dont see it - but cant show me.
Withdraws take forever, KYC takes forever and they do everything in their power to delay your withdraw so you will gamble and lose it.
Please do not play on this casino. They are the worst by far
Zdravo hiimmichaelminor, koliko sam shvatio da ste imali negativno iskustvo sa igrom u kojoj mislite da ste pobijedili i ovo je proslijeđeno RTG-u na provjeru. Ako se ispostavi da je došlo do greške, naravno da ćete za to dobiti odgovarajuću kompenzaciju. Međutim, u zapisnicima igre nema ničega što bi ukazivalo na pobjedu.
Žalba koju ste otvorili kod CasinoGuru-a ostala je bez odgovora i kasnije je zatvorena zbog nedostatka informacija s vaše strane. Što se tiče komentara o užasnoj korisničkoj službi, pretpostavljam da je to došlo od vaše frustracije u to vrijeme?
Naš KYC je vrlo jednostavan, lična karta sa fotografijom i nedavni dokaz adrese i sve je kompletno. Isplate traju između 2 i 5 dana kako citiramo na licu mjesta, obično brže i sve dok se vaši KYC dokumenti odjavljuju.
Hi hiimmichaelminor, I understand you've had a negative experience with a game where you think you've won and this has been escalated to RTG for checking. If it turns out there was a glitch you will of course be compensated correctly for that. However, on the game logs there is nothing that suggests a win occurred.
The complaint you opened with CasinoGuru went unanswered and was subsequently closed due to lack of information on your part. As for the comment about customer service being horrible, I assume this came from your frustration at that time?
Our KYC is very straightforward, photo ID and recent proof of address and all is complete. Withdrawals take between 2 and 5 days as we quote onsite, usually quicker and as long as your KYC docs check out.