Ozbiljno im je potrebna obuka u traženju informacija koje su im potrebne za povlačenja. Dobio sam 6 e-mailova potpuno istih kao i poslednji umesto da mi odgovorim i kažeš mi da informacije koje sam poslao nisu ono što im treba..nema, samo ponovo pošalji isti e-mail??.. i kažu da ako imate bilo kakvih pitanja samo pitajte podršku.. da, sve što dobijete od njih je žao mi je što se ne bavimo isplatama, morate kontaktirati odeljenje za finansije???.. ha?.. da ne bi mogli da kažu mene da li su primili bilo koju informaciju koju sam poslao i da li je tačna . konačno sam dobio poruku i moj nalog je verifikovan, ali 2 dana kasnije i moje povlačenje još uvek čeka? Nisam zadovoljan komunikacijom i mogu da igram sve igre samo ako ste prijavljeni na VPN, inače nemate sreće ..prošlo je više od 7 dana od kada je moj zahtev još uvek na čekanju
They seriously need coaching in asking for the information they need for withdrawals I received 6 emails exactly the same as the last instead of replying and telling me the info I sent wasn't what they needed ..nope just resend same email??..and they say if you have any questions just ask support..yeh right all you get from them is sorry we don't deal with withdrawals you need to contact the finance Dept???..huh?..so they could not tell me if they had received any of the info I had sent and if it was correct . finally got the msg thru and my account was verified but 2 days later and my withdraw is still pending? Not happy with the communication and can only play all games if logged in with VPN otherwise bad luck ..it's been over 7 days since my request still pending
Zdravo, carolg1!
Hvala na povratnim informacijama! Iznenađeni smo što ste imali toliki problem sa istim imejlovima iz našeg KIC odeljenja. Možda je došlo do nekog kvara u našem sistemu ili vaša pošta možda nije stigla kako je trebalo.
Kada je reč o povlačenju, nadamo se da ste ih već primili! Imajte na umu da isplata ne zavisi uvek od nas, već zavisi i od odabranog načina plaćanja i vaše banke.
Nadamo se da možemo dobiti veću ocenu od vas. Na kraju krajeva, potrebno je samo jednom da verifikujete, a zatim možete lako da povučete svoj dobitak! Srećno u Snatch kazinu!
Srdačan pozdrav,
Snatch Casino
Hi, carolg1!
Thank you for your feedback! We are surprised that you had such a problem with the same emails from our KYC department. Maybe there was some kind of glitch in our system or your mail might not have arrived as it should have.
When it comes to withdrawals, we hope you have already received them! Please take into account that withdrawal does not always depend on us, but it also depends on your selected payment method and your bank.
We hope we can get a higher rating from you. After all, you only need to verify once, and then you can easily withdraw your winnings! Good luck at Snatch Casino!
Best regards,
Snatch Casino