Hi James, sorry to hear you've not had a positive experience with us. Please feel free to reach out to our promotions team on promotions@bingorella.com and we'll escalate your issue as required to the Player Support team. Otherwise if you feel your withdrawal has been handled incorrectly we have a formal complaints procedure which is outlined here: https://www.bingorella.com/client/#/legal/make-a-complaint

I hope we can be of further help and find a suitable resolution for you.

- Bingorella Team / CMC