Retko kada nađem kazino koji je tako osetljiv i pošten.
Prednosti:
Ne samo da su poštovali uslove svog bonusa, već su blagovremeno odgovorili na sve moje nedoumice.
Podrška je bila od velike pomoći. Takođe, dobio sam povlačenje u roku od 72 sata, što je mnogo brže od drugih kazina koji kažu da imaju brzo vreme za preokret.
Oni takođe mogu da rukovode vašom (Knov Iour Customer) KIC verifikacijom u realnom vremenu, za razliku od toga da moraju da se kreću napred-nazad između drugog odeljenja. Samo treba da zamolite ćaskanje da potvrdi vaše podatke.
Protiv:
Njihov izbor igara je na slabijoj strani uglavnom zbog toga što su domaćini onih neuglađenih serija igara tipa mlin. Za mene, oni to nadoknađuju evropskim blekdžekom koji je jedna od mojih omiljenih igara; ima lep ambijent dok igrate.
Do bonusa za postojeće igrače je donekle teško doći.
Sve u svemu, imao sam odlično iskustvo sa kazinom u koji u početku nisam bio previše siguran. Nadam se da će i drugi ovo iskusiti. Ja lično imam dobro iskustvo i zadržaću ih kao jedne od mojih omiljenih.
Morao sam da ažuriram ovu recenziju. Verujem da je pošteno. Ako ostavim na stranu moju pozitivnu recenziju korisničke službe, trebalo bi da upozorim potencijalne kupce da njihovi bonusi dolaze sa veoma visokim zahtevima za igranje sa stvarno niskom isplatom. Dali su mi, na primer, 62 besplatna okretanja za deponovanje u utorak. Evo poruke koju su dali
„Iznos bonusa je bio 25,64 dolara. Svaki dobitak od ovog bonusa do maksimalno 25,00 dolara biće isplaćen na vaš gotovinski saldo kada se igranje ispuni. Uslovi i odredbe se mogu primeniti na bilo koje povlačenje koje zatražite nakon završetka ovog bonusa.
Početni iznos bonusa od 25,64 dolara se ne može iskoristiti za gotovinu.
Više informacija
Ostvarili ste $0,00 od $1,538,40 potrebnog igranja."
To je stvarno bezveze. Nisam siguran kako to funkcioniše ako ga osvojim jer vam je potrebno najmanje 100 dolara za povlačenje. Jedini referentni okvir koji sam imao bio je kada sam se prvi put registrovao i rečeno mi je da mogu da povučem najviše 150 dolara iz bonusa, ali ta poruka sigurno ne pojašnjava stvari.
Ovaj kazino bi mogao biti mnogo bolji. Ali ovi suludi zahtevi za klađenje nažalost više sputavaju kazina nego što pomažu, posebno onima koji često uplaćuju depozite.
It’s rare that I find a casino who’s so responsive and honest.
Pros:
Not only did they honor the terms of their bonus, but they also responded to all of my concerns in a timely manner.
Support was super helpful. Also, I got my withdrawal within 72 hours which is a lot faster than other casinos who say they have a quick turn around time.
They also can handle your (Know Your Customer) KYC verification in real time as opposed to having to go back-and-forth between another department. You just have to ask the chat to verify your information.
Cons:
Their game selection is on the weaker side mainly because they host those unpolished run of the mill type games. For me, they makeup for it with European blackjack which is one of my favorite games; it has a nice ambiance while you play.
Bonuses for existing players are somewhat difficult to come across.
Overall, I had a great experience with a casino that I wasn’t initially too sure about. I hope others get to experience this. I personally have been having a good experience and will keep them as one of my favorites.
I had to update this review. I believe fair-is-fair. My positive review of customer service aside, I should warn potential customers that their bonuses come with very high play-through requirements with a really low payout. They gave me, for example, 62 free spins for depositing on Tuesday. Here’s the message they provided
"The amount of the bonus was $25.64. Any winnings from this bonus up to a maximum of $25.00 will be redeemed to your cash balance once playthrough is met. Terms and conditions may apply to any withdrawal you request after completing this bonus.
The initial bonus amount of $25.64 is not redeemable for cash.
More Info
You have achieved $0.00 of $1,538.40 playthrough required."
That’s really unhinged. I’m not sure how that works if I win it because you need a minimum of $100 to withdraw. The only frame of reference I had was when I first signed up and was told I could withdraw a maximum of $150 from bonuses, but that message certainly doesn’t clarify things.
This casino could be so much better. But these insane wagering requirements unfortunately hold casinos back more than they help especially for those who make frequent deposits.