pre 1 godinuOriginalPrevod
Withdrawal request takes time, in my case till now i wait for the feedback in my request because till now its pending! all the requirement that needed was submitted. and then as said by the operator it will takes 7 days before it will transfer in bank? how come it will transfer in bank if till now it is pending? Everytime i talked to the customer service they just said just wait, because they dont have access in finance.
ZotaBet Casino
pre 1 godinu
Hello there, ersyjanesantos!
Thank you for your feedback, we appreciate it a lot.
We would like to inform you that we are currently working on improving the withdrawal procedure, and we are sorry to hear that you have been waiting for it for so long. We can assure you that as soon as your withdrawal request is properly checked and approved, you will receive it within the time frame, that depends on your chosen payment method.
Please, note that in accordance with our terms and conditions, all Bank Transfer payouts are in principle processed within seven (7) banking days. Here you can find this term - https://www.zotabet.com/terms-and-conditions (p. 12 WITHDRAWAL POLICY).
Hope for your understanding in this case, and let us know when your withdrawal request is updated.
With Love,
ZotaBet team
Thank you for your feedback, we appreciate it a lot.
We would like to inform you that we are currently working on improving the withdrawal procedure, and we are sorry to hear that you have been waiting for it for so long. We can assure you that as soon as your withdrawal request is properly checked and approved, you will receive it within the time frame, that depends on your chosen payment method.
Please, note that in accordance with our terms and conditions, all Bank Transfer payouts are in principle processed within seven (7) banking days. Here you can find this term - https://www.zotabet.com/terms-and-conditions (p. 12 WITHDRAWAL POLICY).
Hope for your understanding in this case, and let us know when your withdrawal request is updated.
With Love,
ZotaBet team
