pre 1 godinuOriginalPrevod
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Sultanbet Casino
pre 1 godinu
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Sultanbet Team
We are sorry to hear that you’ve had an unpleasant experience on our website.
Regarding our welcome casino bonus, we would like to refer you to the following sections of our bonus Terms and Conditions, which are readily available for all users on the website, regarding how the bonus works and maximum withdrawable amount from it upon cancellation:
5. The Non-Sticky Casino Welcome Bonus separates your deposit from the bonus money. The bonus money only activates when you spend all your deposit money. This bonus can be cancelled at any time unless you have started using your initial deposit.
10. Any winnings made prior to the bonus expiring can be withdrawn by cancelling the bonus but the maximum winnings that can be withdrawn will be 2x the initial deposit amount. If the winnings are made from the initial deposit, the maximum withdrawal amount will be two (2x) times the initial deposit.
If you have any questions or doubts, please feel free to contact us via live chat or email to support@sultanbet.com so that we may investigate the matter further and assist you.
We hope this brings clarity to the situation.
Sultanbet Team
