Registracija je bila laka, igranje i izbor igara su bili odlični, sajt lak za navigaciju. I na vrhu sam osvojio $2500 od $20 koje sam deponovao. Ali onda je sve počelo da ide loše. Pokušali su sve da se izvuku iz toga što mi ne plaćaju, odbili su da me verifikuju i nakon mnogo ponavljanja, konačno su odobrili moju verifikaciju, ali su onda pokušali da otežaju povlačenje dajući veoma ograničene izbore. Mislim da su mislili da što duže mogu da odlažu plaćanje da ću na kraju potrošiti svoj dobitak.. Ali nakon otprilike 2 nedelje vraćanja i mnogih izgovora konačno su isplatili mojih 2500 dolara. Otuda zašto broj zvezdica koji sam dao nije 1 zvezdica jer je to bila odlična pobeda i na kraju isplatila moj dobitak, ali u isto vreme bih im dao 5 zvezdica da ne bi izgubili svu glavobolju i nevolje koje su izazvali 2 zvezdice. Tako da im dajem 3 zvezdice.
The sign up was easy, playing and selection of games were great, easy site to navigate. And on top I won $2500 off $20 that I deposited. But then everything started to go bad. They tried everything to get out of not paying me, they refused to verify me and after a lot of back and forward they final approved my verification, but then tried to make it very difficult to withdrawal by giving very limited choices. I think they thought the longer they could delayed paying that I would eventually spend my winnings.. But after about 2 weeks of back n forth and many excuses they finally paid out my $2500. Hence why the amount of stars I provided isn't a 1 star as it was a great win and eventually paid out my winnings, but at the same time I would have given them a 5 stars but for all the headache and trouble they caused lost 2 stars. So I give them a 3 stars.
Draga Danijela,
Hvala vam što ste odvojili vreme da podelite svoje detaljno iskustvo sa nama. Drago nam je da čujemo da vam je proces registracije lak i da ste uživali u raznovrsnosti igara na našem sajtu. Fantastično je znati da ste osvojili $2500 sa svog depozita od $20, i cenimo vaše priznanje te pobede usred izazova sa kojima ste se suočili.
Trudimo se da svim našim igračima obezbedimo glatko i prijatno iskustvo igranja i iskreno žalimo što vaš proces povlačenja nije ispunio ta očekivanja. Imajte na umu da na broj dostupnih metoda povlačenja utiču različiti faktori, uključujući vašu geografsku lokaciju i obradu isplata po principu „prvi dođe, prvi dobije". Razumemo da ovo može izazvati frustraciju, ali ove mere su na snazi da bi se osigurala bezbednost i integritet svih transakcija.
Proces verifikacije je još jedan suštinski aspekt naše posvećenosti bezbednosti igrača. Cenimo vaše razumevanje dok je naš tim radio sa vama kroz proces verifikacije. Međutim, prihvatamo da su kašnjenja koja ste doživeli bila nezgodna i izvinjavamo se zbog bilo kakve frustracije koju je ovo moglo izazvati. Vaše povratne informacije u vezi sa opcijama povlačenja su od neprocenjive vrednosti i koristićemo ih da procenimo i unapredimo naše procese.
Zahvalni smo na strpljenju i saradnji tokom ovog procesa. Vaša uravnotežena recenzija, u kojoj se navode i pozitivni i izazovi sa kojima ste se suočili, pomaže nam da razumemo gde možemo da poboljšamo naše usluge.
Nadamo se da ćemo vam pružiti mnogo lakše iskustvo u budućim interakcijama sa nama. Ako imate dodatnih pitanja, nedoumica ili sugestija, ne ustručavajte se da se obratite našem timu za korisničku podršku. Uvek smo tu da vam pomognemo i obezbedimo da vaše iskustvo bude pozitivno.
Hvala vam još jednom na povratnim informacijama i radujemo se što ćemo vas uskoro ponovo poželeti na našoj platformi!
Cumprimentos,
ZotaBet tim
Dear Danielle,
Thank you for taking the time to share your detailed experience with us. We are delighted to hear that you found the signup process easy and enjoyed the variety of games on our site. It’s fantastic to know that you won $2500 from your $20 deposit, and we appreciate your recognition of that win amidst the challenges you faced.
We strive to provide a smooth and enjoyable gaming experience for all our players, and we sincerely regret that your withdrawal process did not meet those expectations. Please note that the number of withdrawal methods available to you is influenced by various factors, including your geographical location and the processing of withdrawals on a first-come, first-served basis. We understand that this may cause frustration, but these measures are in place to ensure the security and integrity of all transactions.
The verification process is another essential aspect of our commitment to player security. We appreciate your understanding as our team worked through the verification process with you. However, we acknowledge that the delays you experienced were inconvenient, and we apologize for any frustration this may have caused. Your feedback regarding the withdrawal options is invaluable, and we will use it to evaluate and improve our processes moving forward.
We’re grateful for your patience and cooperation throughout this process. Your balanced review, noting both the positive and the challenges you experienced, helps us understand where we can enhance our services.
We hope to provide you with a much smoother experience in your future interactions with us. If you have any further questions, concerns, or suggestions, please don’t hesitate to reach out to our customer support team. We are always here to assist you and ensure your experience is a positive one.
Thank you once again for your feedback, and we look forward to welcoming you back to our platform soon!
Cumprimentos,
ZotaBet Team