Imaju OGROMAN izbor za slotove i jedno od rijetkih mjesta na kojima su gotovo svi moji najdraži, zbog čega dobivaju 3 zvjezdice. Međutim, chat uživo u korisničkoj službi je apsolutno užasan, oni će tamo sjediti i izbacivati generičke odgovore iz udžbenika koji ne pomažu dok to sami ne shvatite 30 minuta kasnije, a kad sam pokušao uplatiti novac, kasino je odbio moj e-transfer i onda za to okrivio moju banku, međutim kada sam pogledao svoj bankovni račun, reklo je da je primatelj odbio prijenos. (Uređivano odavde, promijenio sam s 3 zvjezdice u 1, jer mi je kasino pokušao naplatiti 2 $ 25 depozita, kada sam odobrio depozit od 25 $, a moju banku optužio za otkazivanje prijenosa, a moj bankovni izvod kaže da ga je primatelj odbio)
They have a HUGE selection for slots and one of the few places that have almost all my favorites which is why they get 3 stars. However the customer service live chat is absolutely horrid, they will sit there and spout off generic textbook answers that don't help until you figure it out yourself 30 minutes later, and when I tried to make a deposit the casino refused my e-transfer and then blamed it on my bank, however when I looked in my bank account it said the transfer was refused by recipient. (Edited from here out I changed from 3 stars to 1 as the casino tried to charge me for 2 $25 deposits when I authorized 1 $25 deposit and blamed my bank for cancelling the transfer, and my bank statement says it was refused by the receiver)
Dragi Shawn,
Hvala na povratnim informacijama. Izvinjavamo se zbog loše usluge kupcima koju pruža naš zaposlenik u tehničkoj podršci.
Problem s načinom plaćanja koji ste koristili zaista postoji. Problem smo riješili slanjem žalbe agentu platnog prometa 1. jula i sada čekamo odgovor.
O statusu rješavanja problema bit ćete obaviješteni nakon što primimo povratne informacije od agenta platnog sistema.
Još jednom se izvinjavamo zbog ove neugodnosti.
Pozdrav,
Michael, Casino-Z
Dear Shawn,
Thanks for your feedback. We apologize for the poor customer service provided by our technical support employee.
The issue with the payment method you were using is indeed there. We addressed the problem by sending an appeal to the payment system agent on July 1 and are now waiting for a response.
You will be notified about the issue resolution status after we receive the feedback from the payment system agent.
We once again apologize for this inconvenience.
Regards,
Michael, Casino-Z