dobar dan, juče sam napravio depozit od 12€ sa eterijumom preko binance, nisam primetio da je minimalni iznos 100e i napravio sam normalan depozit, nakon što sam video pričao sam sa četom, vodili su me dok nisu rekli meni da je novac izgubljen unutar binancea, rekli su mi da je normalno poslat u novčanik pa su im otišli u džep.. Ne znam šta da kažem ako ne prihvate da ti daju tvojih 12€ jer ste upravo pogrešili i smešno je što sam im rekao da prijave i komisiju ako je ima a oni ipak nisu prihvatili. Veoma mi je žao jer mi se ovaj sajt zaista dopao, ali sada oklevam da mu ponovo verujem!
good afternoon, yesterday I made a 12€ deposit with etherium through binance, I didn't notice that the minimum amount was 100e and I made a normal deposit, after I saw it, I talked to the chat, they guided me until they told me that the money was lost inside binance, they told me that it was sent to the wallet normally so they went into their pocket.. I don't really know what to say if they don't accept to give you 12€ of yours because you just made a mistake and the funny thing is that I told them to also report the commission if there is any and they still didn't accept. I'm very sorry because I really liked this site but now I hesitate to trust it again!
Zdravo Manolis!
Nakon analize vašeg slučaja, želeli bismo da detaljnije prokomentarišemo situaciju.
Nažalost, sredstva u iznosu od 12 EUR su zaista izgubljena zbog činjenice da ste doprineli manje od navedenog min. depozit na našem sajtu. Iznos transakcije nije bio dovoljan za oporavak u vašem konkretnom slučaju. Nije bilo moguće vratiti sredstva, to je karakteristika platnog sistema.
Međutim, odlučili smo da vam nadoknadimo 12 EUR kao izuzetak. Jasno razumemo da svaka osoba može pogrešiti. Sledeći put obratite pažnju na takve detalje. Iskreno se nadamo da ćete ostati naš dugogodišnji kupac i biti zadovoljni uslugom i projektom.
Hello Manolis!
After analyzing your case, we’d like to comment on the situation in further detail.
Unfortunately, the funds in the amount of 12 EUR were indeed lost on account of the fact that you contributed less than the specified min. deposit on our site. The amount of the transaction was not enough to recover in your particular case. It was impossible to return the funds, this is the feature of the payment system.
However, we have decided to compensate you 12 EUR as an exception. We clearly understand that each person can make a mistake. Please pay attention to such details next time. We sincerely hope that you’ll remain our long-time customer and be satisfied with the service and the project.