Nažalost, ovaj kazino me je prevario. Nakon verifikacije koja je trajala mesecima, konačno mi je pisano da kažem da sam prekršio odredbe i uslove. Ali nisu hteli da mi kažu koje i zašto. Takođe mi je odmah jasno stavljeno do znanja da je ova odluka konačna, moj nalog će biti izbrisan i skoro 10.000 evra će biti zadržano kao trošak. Od takvog kazina čovek se može samo distancirati.
Zdravo Ole.
Hvala vam na mišljenju.
Želeo bih da odgovorim kratko.
Moja zvanična žalba ovde u Casino Guru je zatvorena jer sam morao dugo da čekam na vaš odgovor. Šta da napišem u žalbi ako od vas ne dobijem odgovor? Kada sam konačno dobio odgovor, zamolio sam Casino Gurua da ga ponovo otvori. Nažalost, to se do sada nije dogodilo. Sporni iznos je tačno 9470 evra.
Urediti.
Nije tiho.
Istina je da sam u početku odbio da vam dam sve svoje lične papire. Ali onda sam odlučio da potpuno spustim pantalone. Zašto ne pogledate svoje zapise? Takođe molim Casino Gurua da to potvrdi.
Možda možete ponovo da mi pišete ili će Casino Guru ponovo otvoriti moju žalbu da možemo da je rešimo.
I was unfortunately scammed by this casino. After a verification that took months, I was finally written to say that I had violated the terms and conditions. But they didn't want to tell me which and why. It was also immediately made clear to me that this decision is final, my account will be deleted and the almost 10,000 euros will be retained as an expense allowance. One can only distance oneself from such a casino.
Hello Ole.
Thank you for your opinion.
I would like to reply shortly.
My official complaint here at Casino Guru has been closed because I had to wait a long time for your reply. What should I write in the complaint if I don't get an answer from you? When I finally had an answer, I asked Casino Guru to open it again. Unfortunately that hasn't happened until now. The amount in dispute is exactly 9470 euros.
Edit.
It is not quiet right.
It is true that at first I refused to give you all my personal papers. But then I decided to let my pants down completely. Why don't you look at your records? I also ask Casino Guru to confirm this.
Maybe you can write to me again or Casino Guru will reopen my complaint so we can sort it out.
Ich wurde leider von diesem Casino betrogen. Nach einer Verifizierung die sich über Monate gezogen hat wurde mir letztendlich geschrieben das ich gegen die AGBs verstoßen habe. Welche und warum wollte man mir aber nicht sagen. Es wurde mir auch gleich klargestellt das diese Entscheidung endgültig ist, mein Konto gelöscht wird und die knapp 10000 Euro als Aufwandsentschädigung einbehalten werden. Von so einem Casino kann man nur Abstand nehmen.
Hallo Olle.
Vielen Dank für Ihre Stellungsnahme.
Ich möchte kurz darauf antworten.
Meine offizielle Beschwerde hier bei Casino Guru wurde geschlossen weil ich auf Ihre Antwort lange warten musste. Was soll ich in der Beschwerde schreiben wenn ich von Ihnen keine Antwort bekomme? Als ich endlich eine Antwort hatte, habe ich Casino Guru darum gebeten sie wieder zu öffnen. Das ist leider bis jetzt nicht passiert. Der Streitbetrag ist genau 9470 Euro.
Edit.
Das stimmt nicht so ganz.
Es ist richtig das ich mich zuerst geweigert hatte, Ihnen meine ganzen persönlichen Unterlagen zu geben. Ich hatte mich dann aber trotzdem dazu entschieden, die Hosen komplett runter zu lassen. Warum schauen Sie nicht in Ihre Unterlagen? Ich bitte auch Casino Guru das zu bestätigen.
Vielleicht können Sie mich nochmal anschreiben oder Casino Guru öffnet nochmal meine Beschwerde, damit wir das klären können.
Zdravo Zaheka,
Žao mi je što se osećaš tako.
Sada ste podneli zvaničnu žalbu ovde u CasinoGuru-u i prošli kroz proces, ali ste prestali da odgovarate uprkos tome što vam je CG zapravo dao skoro mesec dana da obezbedite dokumente da dovršite KIC.
CasinoGuru je izneo pravičan zahtev sa kojim su se svi složili, a ipak niste uspeli da ga ispoštujete, nažalost.
Štaviše, mislim da je ukupan iznos bio oko 2.000, a ne 10.000, ali nisam siguran da li to ovde čini razliku.
Olle
Urediti:
Moja loša, mora da sam tada bio zbunjen.
Pregled pritužbi koje ste imali je zatvoren jer ste vi prestali da odgovarate, a ne ja. Tako je navedeno u odeljku za žalbe CasinoGuru-a na vašem profilu.
CasinoGuru je spomenuo da ste morali da nam pošaljete dokumentaciju za KIC i da ste to odbili iz „razloga zaštite podataka". Ovo je naravno problem. Kada igrate u legalnom i regulisanom kazinu, potrebno je da pripremite KIC, za šta sam siguran da ste svesni. Ako ne želite da pošaljete ta dokumenta, to je vrlo malo što možemo da uradimo.
Ako odem u bar i traže ličnu kartu, a ja ne želim da je dam, ne mogu da zahtevam da me puste unutra, znate?
Imali ste više od mesec dana da isporučite dokumentaciju CG, ali niste i zato je zatvoren.
Olle
Hi Zaheka,
I'm sorry you feel that way.
Now, you made an official complaint here at CasinoGuru and went through the process, but you stopped responding despite CG actually giving you almost a month to provide documents to complete the KYC.
CasinoGuru came up with a fair requirement that everyone agreed upon, and yet you failed to comply with it sadly.
Furthermore I think the total amount was around 2,000 and not 10,000, I'm not sure if that makes a difference here however.
Olle
Edit:
My bad, I must have been confused then.
Looking the complaints you had was closed due to you stopped responding, not me. It's stated so on the complaints section of CasinoGuru in your profile.
CasinoGuru mentioned you had to send documentation to us for KYC and you refused to do so for "data protection reasons". This is of course an issue. When you play in a legal and regulated casino, you need to preform a KYC, which I'm sure you are aware of. If you don't want to send in those documents, it's very little we can do.
If I go to a bar and they ask me for ID and I don't want to give it, I cannot demand to be let in, you know?
You had over a month to supply the docs to CG but you didn't and that's why it was closed.
Olle