Fudbaler Portugala je na odustajanje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Fudbaler Portugala je na odustajanje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Pokušao sam da podignem novac preko Neteller-a na reloadbet-u, ali oni traju dugo i uvek čekaju kupca da poništi povučeni novac i da se igra sa njim dok ne izgubi. ovo nije fer način sklapanja poslova. Već sam izgubio mnogo novca u ovoj kladionici i zaslužio sam bolju uslugu. U ćaskanju uživo uvek daju izgovore da će uplate biti izvršene sledećeg dana, ali ne dobijam svoj novac i kažu da se novac e-novčanika plaća za 24 sata, ali čekam više od 48 i mogu samo da mi daju izgovore! Ako me čekaju da otkažem povučen da bi igrao i izgubio, mogu da sednu i čekaju jer se to neće dogoditi.
I tried withdrawal money by neteller on reloadbet but they take long time and they always waitr the costumer to cancel the withdrawn and to play with it till he looses. this is not a fair way to make deals. I have already lost a lot of money in this bookmaker and i deserved a better service. In live chat they always give excuses that payments will be made next day but im not getting my money and they say e-wallets money is paid in 24 hours but im waiting for more then 48 and they can only give me excuses! If they are waiting me to cancel withdrawn to play and loose they can seat and wait because this is not going to happen.
Dear Burgos7,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear Burgos7,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.