NaslovnaPritužbeRevolution Casino - Igrač ima problema sa depozitom u kazinu.
Revolution Casino - Igrač ima problema sa depozitom u kazinu.
Automatski prevedeno:
Iznos:
10 €
Revolution Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Kazina sa iznad prosečnim indeksom sigurnosti obično imaju dobar ratio broja posetilaca i relevantnih pritužbi koje podnose igrači. Igranje u kazinima sa iznad prosečnim indeksom sigurnosti uopšteno je sigurno.
Poslato:
09/02/2024
|
Rešeno : 12/06/2024
Rešeno
Naša presuda
Predmet je zatvoren
REŠENO
Rezime slučaja
pre 4 meseci
Prevod
The player from Greece reported an issue with an online casino, where she was charged twice by her bank for a 10€ deposit made at the casino. Despite multiple attempts to contact the casino and providing proof of the double charge, she received no resolution or response. We engaged with the casino and requested they address the player's concern. The casino insisted that only one deposit of 10€ was recorded on their end. They requested a bank statement from the player for further investigation. The player complied, but the casino claimed they couldn't detect the alleged double transaction. Despite our efforts to mediate, the issue remained unresolved as the player failed to respond to our messages. The complaint was consequently rejected.
Igračica iz Grčke prijavila je problem sa onlajn kazinom, gde joj je banka dva puta naplatila depozit od 10€ uplaćen u kazinu. Uprkos višestrukim pokušajima da kontaktira kazino i pruži dokaz o dvostrukoj naplati, nije dobila rešenje ili odgovor. Angažovali smo sa kazinom i tražili da se pozabave zabrinutošću igrača. Kazino je insistirao da je na njihovoj strani zabeležen samo jedan depozit od 10 evra. Od igrača su zatražili izvod iz banke radi dalje istrage. Igrač se povinovao, ali kazino je tvrdio da nije mogao da otkrije navodnu dvostruku transakciju. Uprkos našim naporima da posredujemo, problem je ostao nerešen jer igrač nije odgovorio na naše poruke. Shodno tome, žalba je odbijena.
Uplatio sam 10€ u ovaj kazino jer sam bio prvi put tamo. Kreditirali su moj kazino račun sa 10 €, ali mi je banka naplatila 20 €. Odmah sam im poslao mejl o ovome, ali nikada nisam dobio odgovor, pa sam umesto toga koristio funkciju ćaskanja. Njihov odgovor je bio da je napravljena greška i da je sistem nije pravilno obradio. Obećali su da će vratiti razliku u roku od 3 radna dana. Čekao sam, ali sam posle 7 dana kontaktirao svoju banku, koja mi je rekla da je problem sa kazinom, a ne njima. Pokušao sam ponovo da dođem do kazina putem ćaskanja, oni mi kažu da budem strpljiv i pošalje im snimak ekrana mog bankovnog izvoda kao dokaz putem e-pošte. Uradio sam to, ali i dalje nisam dobio odgovor. Opet sam pisao u četu i oni su ponovili isto. Zatim sam im poslao još jedan mejl sa pitanjem o statusu mog slučaja i da ću se obratiti višem organu. Do danas nije bilo odgovora. Ne radi se samo o 10€, već o ovoj sprdnji nad tako malom količinom. Šta bi se desilo da je u pitanju veća suma?
I made a deposit of 10€ to this particular casino because it was my first time there. They credited my casino account with 10€ but my bank charged me 20€. I immediately sent them an email about this, but never received a reply, so I used the chat function instead. Their response was that a mistake had been made and the system hadn't processed it correctly. They promised to refund the difference within 3 working days. I waited but after 7 days, I contacted my bank, who told me it was an issue with the casino, not them. I tried reaching out to the casino again through the chat, they tell me to be patient and send them the screenshot of my bank statement as proof via email. I did that but still received no reply. I wrote again in the chat and they repeated the same. Then, I sent them another email asking about the status of my case and that I am going to reach out to a higher authority. Up until today, there has been no response. It's not about just the 10€, but rather this mockery over such a small amount. What would have happened if it were a larger sum?
Έκανα κατάθεση στο συγκεκριμένο καζίνο 10€ επειδή ήταν πρώτη φορά περαστηκαν 10 στον λογαριασμό του καζίνο και χρεώθηκα στην τράπεζα 20€ τους στέλνω αμέσως μήνυμα στο μειλ απάντηση δεν πήρα ποτέ οπξτε έγραψα τσατ η απάντηση ήταν ότι έγινε λάθος και το σύστημα δεν το πέρασε όποτε θα επιστραφούν σε 3 εργάσιμες μέρες περίμενα πέρασαν 7 μέρες όποτε μίλησα με την τράπεζα που μου είπαν ότι είναι θέμα του καζίνο ξανά στέλνω τσατ μου λένε θα το στείλουν στο αρμόδιο τμήμα να κάνω υπομονή και να στείλω σκριν τις αποδείξεις στο μειλ τους τα στέλνω ξανά και απάντηση καμία ξανά γράφω τσατ μου λένε τα ίδια ξανά στέλνω μέιλ τους ρωτάω τι έγινε με την υπόθεση μου κ ότι θα απευθυνθώ σε εσάς απάντηση καμία έως και σήμερα . Δεν είναι το ζήτημα τα 10€ αλλά η κοροϊδία για 10€ αν ήταν περισσότερα χρήματα τι θα γινόταν ;
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Ponekad se transakcije naplaćuju dva puta kada dođe do greške i obično se automatski vraćaju na bankovni račun. Ovaj proces obično traje oko 30 dana.
Možete li, molim vas, proslediti svu relevantnu komunikaciju između vas i dobavljača plaćanja na kristina.s@casino.guru ? Alternativno, možete ga objaviti ovde. Ako postoji bilo kakva druga relevantna komunikacija između vas i kazina, molimo vas da je takođe prosledite.
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Xhejni87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sometimes transactions are charged twice when some error occurs and they are usually returned to the bank account automatically. This process usually takes around 30 days.
Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here. If there is any other relevant communication between you and the casino, please forward it too.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Xhejni87,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Još uvek mi nisu dali nikakav odgovor o tome šta se dešava sa mojim problemom, ne putem e-pošte ili bilo gde, ali čak ni povraćaj novca nije izvršen. Pokušaću ponovo da kontaktiram iako će odgovor biti isti i ja ću poslati vam razgovor
They still haven't given me any answer as to what is going on with my issue not by email or anywhere but not even a refund has been made to my money I will try to contact again although the answer will be the same and I will send you the conversation
Ακόμα δεν μου έχουν δώσει κάποια απάντηση για το τι γίνετε με το ζήτημα μου ούτε σε μέιλ ούτε πουθενά αλλά ούτε και επιστροφή έχει γίνει στα χρήματα μου θα προσπαθήσω να ξανά επικοινωνήσω αν και η απάντηση θα ναι ίδια και θα σας στείλω την συνομιλία
Uspeo sam da uđem u čet i na kraju su me izbacili kao što vidite i ni pod kojim uslovima mi ne daju da se ponovo povežem na čet. Vaši zaključci i sve ovo za 10€ sramota zamislite za više para šta bi bilo tačno mesec dana položio je
I managed to enter the chat and in the end they kicked me out as you can see and would not let me connect to the chat again under any circumstances your conclusions and all this for 10€ shame imagine for more money what would happen exactly a month has passed
Κατάφερα να μπω στο τσατ και στο τέλος με πέταξαν όπως βλέπετε και δεν με άφηνε σε καμία περίπτωση να ξανά συνδεθώ στο τσατ τα συμπεράσματα δικά σας και όλα αυτά για 10€ ντροπή φανταστείτε για περισσότερα χρήματα τι θα γινόταν ένας μήνας ακριβώς πέρασε
Hvala vam puno, Kshejni87, na saradnji. Vašu žalbu ću sada preneti kolegi Stefanu ( stefan.m@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Xhejni87, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Nakon što smo pregledali vaš upit za depozit i proverili istoriju transakcija koju ste dali, želimo da vas obavestimo da je samo jedan depozit u iznosu od 10 EUR uspešno pripisan na vaš račun u našem kazinu.
Pored toga, želimo da vam skrenemo pažnju da su dodatni detalji koje ste podelili o još jednom depozitu od 10 EUR povezani sa drugim trgovcem i nisu povezani ni sa kakvim depozitima kod nas.
Hvala vam na razumevanju po ovom pitanju.
Srdačan pozdrav,
Korisnički servis
Dear Customer,
Thank you for reaching out to us.
After reviewing your deposit inquiry and checking the transaction history you provided, we would like to inform you that only one deposit, amounting to 10 EUR, was successfully credited to your account in our casino.
Additionally, we want to bring to your attention that the additional details you shared about another 10 EUR deposit is associated with a different merchant and are not related to any deposits with us.
takođe ćaskaj i nikad nisi poricao da nije bilo greške i nisi mi dva puta naplatio. Poslao sam vam gomilu mejlova i nikada niste odgovorili. Dozvolite mi da vas podsetim da je zaista uplaćen depozit na vaš račun u mojoj banci, ali je dva puta zadužen. Rekli ste mi da je došlo do greške i da će vam iznos biti vraćen kad god to nigde nije urađeno kod drugog provajdera. Mislim da to ime ne bi trebalo da se otvara u drugom kazinu. Dakle, da vidite šta je otvoreno u drugom kazinu? Vi ste lažovi za 10 evra
opis transakcije prikazuje kod kad god nije ni isti ni bilo šta drugo, a ime kazina pripada samo vama
Good evening, first let me remind you that we have
also chat and you never denied that there was no mistake and you didn't charge me twice. I have sent you loads of emails and you never responded. Let me also remind you that a deposit was indeed made to your account in my bank, but it was debited twice. You told me that there was a mistake and the amount will be refunded whenever it was not done anywhere in another provider. I don't think the name should open in another casino. So to see what is open in another casino? You are liars for €10
the transaction description shows the code whenever it is neither the same nor anything else also the name of the casino belongs only to you
Καλησπέρα καταρχάς να σας υπενθυμίσω ότι εχοτμε
μιλησει και στο τσατ και δεν αρνηθήκατε ποτέ ότι δεν έγινε λάθος και δεν με χρεώσατε δυο φορές . Σας έχω στείλει ποσά μειλ και δεν απαντήσατε ποτέ . Να σας θυμίσω επίσης ότι όντως στον λογαριασμό σας έγινε μια κατάθεση στην τράπεζα μου όμως έγινε χρέωση δυο φορές . Μου είπατε ότι έγινε λάθος και θα επιστραφεί το πόσο όποτε δεν έγινε πουθενά σε άλλο πάροχο . Δε νομίζω η ονομασία να ανοίκει σε άλλο καζίνο . Για δείτε λοιπόν αυτά που ανοίκουν σε άλλο καζίνο ; Είστε ψεύτες για 10€
η περιγραφή συναλλαγής δείχνει κ τον κωδικό όποτε δεν είναι ούτε ίδιο ούτε κάτι άλλο επίσης η ονομασία του καζίνο ανήκει μόνο σε εσάς
Da bismo istražili vaše depozite koji nedostaju, ljubazno vas molimo da nam dostavite izvod iz banke od 15.01-31.01 na našu e-poštu na support@revolutioncasino.com .
Hvala na razumevanju!
Srdačan pozdrav,
Korisnički servis
Dear Customer,
Thank you for providing the transaction screenshots.
In order to investigate your missing deposits, we kindly request you to provide us with your bank statement from 15.01-31.01 to our email at support@revolutioncasino.com.
u tvoju e-poštu i ako pogledaš videćeš da sam ti 7 puta poslao poruku u tvojoj e-pošti i da se nisi potrudio da mi odgovoriš, poslaću ti analizu ponovo i takođe ću je poslati guruu da budu svesni
Good evening, I have sent you everything
in your email and if you look you will see that I have sent you 7 times a message in your email and you never bothered to answer me anyway I will send you the analysis again and I will also send it to the guru so they are aware
Καλησπέρα σας τα έχω στείλει ολα
στο μειλ σας και εάν δείτε θα δείτε ότι σας έχω στείλει 7 φορές μήνυμα στο μειλ σας και δεν μπήκατε στον κόπο να μου απαντησετε ποτέ όπως και να έχει θα σας τα ξανά στείλω την ανάλυση και θα το στείλω και στο guru για να είναι ενήμεροι
Hvala vam što ste dali snimke ekrana transakcije. Molimo vas da nam dostavite bankovni izvod u PDF-u, a ne u snimcima ekrana jer moramo da ga pošaljemo nadležnom odeljenju radi istrage o nestalom depozitu.
Iskreno cenimo vašu saradnju.
Srdačan pozdrav,
Korisnički servis
Dear Customer,
Thank you for providing the transaction screenshots. Kindly provide us the bank statement in PDF, not in screenshots as we need to send it to the relevant department for investigation of the missing deposit.
Poslao sam vam imejlom svoje depozite koje je zahtevao revolution casino i kao što ćete videti jasno pokazuje da je 20 evra dodeljeno umesto 10 evra, dok kazino insistira da nije
I have emailed you my deposits requested by revolution casino and as you will see it clearly shows that €20 was credited instead of €10 while the casino insists that it was not
Σας έχω στείλει στο μειλ τις καταθέσεις μου που ζήτησε η revolution casino και όπως θα δείτε φαίνεται ξεκάθαρα ότι πιστώθηκαν 20€ αντί για 10€ ενώ το καζίνο επιμένει ότι δεν έγινε
Revolution kazino i vi imate ovo i definitivno ste ga videli. To je vaš kazino i plaćanje, ali šteta što izbegavate za 10€, dajem vam ga, ali budite sigurni da sada tražite sve za svoju nepouzdanost u kazinu
Revolution casino you have this too and you definitely saw it. It's your casino and the payment but shame you avoid for 10€ I give it to you but rest assured that now you look everything for your unreliability in the casino
Revolution casino αυτό το έχετε και εσείς και σίγουρα το είδατε . Είναι το καζίνο σας και η πληρωμή αλλά ντροπή που αποφεύγετε για 10€ σας τα χαρίζω αλλά να είστε σίγουρος ότι πλέον φαίνεστε παντου για την αναξιοπιστία σας στο καζίνο
Dragi Stefane, znaš da sam ti poslao na tvoj lični mejl pdf banke koji te pita Revolution kazino kad god pomislim sa svoje strane sam prekriven tobom hvala
Dear Stefan, you know that I have sent you to your personal email the pdf of the bank that revolution casino is asking you whenever I think from my side I am covered with you thank you
Αγαπητέ Stefan γνωρίζετε ότι σας έχω στείλει στο προσωπικό σας μειλ το pdf της τράπεζας που σας ζητάει η revolution casino όποτε θεωρώ από την πλευρά μου είμαι καλυμμένη μαζί σας ευχαριστώ
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Xhejni87,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
Ponovo smo otvorili ovu žalbu na zahtev Kshejni87. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
We’ve reopened this complaint at the request of Xhejni87. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Nisam mogao da otvorim PDF datoteku jer izgleda da je oštećena. Možete li, molim vas, preuzeti dokument i poslati mi ga ponovo? Takođe, ljubazno uključite vezu do niti žalbe u imejl radi lakše identifikacije.
Hvala vam puno unapred na pružanju informacija.
Čekaću vaš odgovor.
Hello Xhejni87,
I couldn't open the PDF file as it seems to be damaged. Could you please download the document and send it to me again? Also, kindly include the link to the complaint thread in the email for easy identification.
Thank you very much in advance for providing the information.
Poslao sam ti ponovo, nadam se da ćeš ovaj put moći da ga otvoriš, ne razumem zašto se ne otvara, poslao sam nekom drugom da testira i otvara se normalno
I sent it to you again, I hope this time you can open it, I don't understand why it doesn't open, I sent it to someone else to test and it opens normally
σας το έστειλα ξανά ελπίζω αυτή την φορά να μπορέσετε να το ανοίξετε δεν καταλαβαίνω γιατί δεν το ανοίγει το έστειλα και άλλου για δοκιμή και ανοίγει κανονικά
Pregledao sam bankovni izvod koji je dostavio kazino i pronašao sam dve transakcije od 10 € od 18. januara 2024. sa deskriptorom Bi****t. Možete li refundirati igraču sa 10 €?
Čekaću vaš odgovor.
Dear Revolution Casino,
I have reviewed the bank statement provided by the casino and I have found two transactions of 10€ from the 18th of January 2024 with the descriptor Bi****t. Could you refund the player with 10€?
Hvala ti puno stefane što sam opravdan ne za 10€ jer me stvarno neće spasiti, već zato što me je kompanija od početka ismevala i eto tebe je lagao oko 10€, ceo kazino je napravio poentu odbiti 10 €. Zaista mi je drago sada da ste svi videli šta se dešava, odnosno da sam dao veći depozit ili da sam se usudio ponovo da uplatim i da se desi isto, šta bi se ponovilo, da li bismo imali ovo? Da li bismo izgubili novac jer kazino neće priznati istinu? Pred svima vama sam razotkriven kao lažov za 10€ i sada mi je drago da pročitam vašu poruku. Ja lično više nikada neću verovati ovom kazinu
Thank you so much stefan that I was vindicated not for the €10 because they really won't save me but because from the beginning the company made fun of me and here to you he lied about €10 the whole casino made it a point to refuse €10. I'm really glad now that you all saw what happens, that is, if I had made a bigger deposit or if I dared to make a deposit again and the same thing happened, what would happen again, would we have this? Would we lose our money because the casino won't admit the truth? I was exposed as a liar in front of all of you for €10 and now I'm glad to read your message. I personally will never trust this casino again
Σας ευχαριστώ παρά πολύ stefan που δικαιώθηκα όχι για τα 10€ γιατί πραγματικά δεν θα με σώσουν αλλά γιατί εξαρχής η εταιρία με κορόιδευε και εδώ σε εσάς είπε ψέμματα για 10€ ολόκληρο καζίνο έκανε ζήτημα να αρνηθεί 10€ . Πραγματικά τώρα χαίρομαι που είδατε όλοι σας τι συμβαίνει δηλαδή αν είχα κάνει μεγαλύτερη κατάθεση η αν τόλμαγα να ξανά κάνω κατάθεση κ γινόταν το ίδιο τι θα γινόταν πάλι θα είχαμε αυτό ; Θα χάναμε τα χρήματα μας γιατί το καζίνο δεν παραδέχεται την αλήθεια ; Με έβγαλαν ψεύτρα μπροστά σε όλους σας για 10€ και τώρα χαίρομαι που διαβάζω το μήνυμα σας . Προσωπικά ποτέ ξανά δεν θα εμπιστευτώ το συγκεκριμένο καζίνο
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Stefan
Casino.Guru
Dear Xhejni87,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan
Casino.Guru
Automatski prevedeno:
Poslali smo Vam e-mail
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.