Poštovani,
U vezi sa ovim slučajem, mi smo u više navrata razmatrali situaciju koja je postala razlog za pritužbu g. Tomaša.
Obavještavamo Vas i igrača da smo nakon daljeg razmatranja navedene žalbe ponovo došli do istog zaključka da nam određene Tomaševe radnje i rezultati njegovih opklada daju povoda za sumnju da je navedeni igrač djelovao u lošoj namjeri, detalji od kojih se vašem agentu može dati privatno zbog određenih ograničenja neotkrivanja podataka od strane našeg soft provajdera.
Skrećemo vam pažnju da ovakvu odluku kojom se odbijaju isplate nagrada uz daljnju blokadu računa igrača prihvatamo samo u slučaju ozbiljnih upozorenja od odgovarajućeg soft provajdera koje smo dobili u slučaju kršenja ili sumnjivih događaja identifikovani i fiksirani tehnološkim sigurnosnim rješenjima, što je dokaz mogućeg pokušaja prevare.
Od samog početka, naš soft provajder nam pruža rješenja za upravljanje rizicima i prijevarama kao dio našeg ugovora i u potpunosti vjerujemo njima kao i njihovom softveru koji otkriva glavne probleme arbitraže.
S obzirom na navedeno, naša prvobitna odluka da odbijemo isplatu nagrade navedenom igraču i dalje blokiranje njegovog računa ostaje na snazi za sada.
Dozvolite mi i u ovoj fazi da podsjetim da je gore navedena odluka u potpunosti u skladu sa Pravilima sportskog klađenja prema kojima zadržavamo pravo da blokiramo mogućnost klijentovog računa za postavljanje opklada, otkazivanje svih opklada ili obraćanje zakonu organima izvršenja u slučaju kada je klijent osumnjičen za prevaru.
Veoma smo zainteresovani za svakog igrača, ali smo snažno protiv svake vrste prevare koja će uvek sprečiti takve slučajeve isključivo u okviru Zakona i naših Pravila.
Trenutno pripremamo sve potrebne materijale o ovom slučaju i proučavamo mogućnost obraćanja organima za izvršenje.
Također, imajte na umu da gore navedeni igrač ima pravo žalbe na našu odluku na sudu i rado bismo sudu pružili prateće inpute i detaljnu analizu soft provajdera koji dokazuje pokušaj prevare i naše pravo da odbijemo plaćanje.
Dear Sirs,
With reference to this case, we have repeatedly reviewed the situation which became a cause for the complaint of Mr. Tomas.
We have to inform you and the player that following further review of the said complaint we came again to the same conclusion that certain actions of Tomas and the results of his bets give us a reason to suspect that the mentioned player acted in bad faith, details of which may be provided to your agent privately due to certain non-disclosure restrictions from our soft provider.
We draw your attention to the fact that this sort of decision refusing the payments of prizes with further blocking of the player’s account is being accepted by us only in case of serious warnings from the appropriate soft provider received by us in case of breaches or suspicious events identified and fixed by means of technological security solutions, evidencing the possible attempted fraud.
Since the beginning, our soft provider has been providing us with risk and fraud management solutions as part of our agreement and we trust them completely as well as their software which detects the major arbitrage issues.
Given the above, our initial decision to refuse the payment of the prize to the mentioned above player and further blocking of his account remains in full force for the time being.
Allow me also at this stage to recall that the above-mentioned decision is fully in accordance with the Sports Betting Rules according to which we reserve the right to block the opportunity of the client’s account to place bets, cancel all bets, or address to law enforcement bodies in the case when the client is suspected in fraud.
We are highly interested in every one player but we are strongly against any kind of fraud which will be always preventing such cases solely within the framework of Law and our Rules.
We are currently preparing all the required materials on this case and studying the possibility of approaching the enforcement authorities.
Please, also note that the mentioned above player is entitled to appeal our decision in court and we would be happy to provide the court with the supporting inputs and detailed analysis of the soft provider evidencing the attempted fraud and our right to refuse the payment.
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