zdravo Nik,
Imao sam prepisku sa oba " target="_blank" rel="nofollov ugc noopener noreferrer"> documents@ripper.casino i " target="_blank" rel="nofollov ugc noopener noreferrer"> support@ripper.casino ali sam prvobitno poslao svoju američku vozačku dozvolu, potreban selfi i izvod iz banke američke vojske (kao dokaz adrese) na e-poštu sa dokumentima.
AŽURIRANjE: Išao sam napred-nazad sa oba odeljenja zahtevajući da znam zašto i kako moj nalog odjednom više nije verifikovan i moji originalni dokumenti više nisu prihvaćeni.
I pored razmene nekoliko mejlova, nisu mi ponudili odgovore ni objašnjenja, već su tražili alternativnu dokumentaciju, koju nisam imao. Odeljenje za podršku je navelo da umesto toga mogu da podnesem svoj rodni list. U početku sam bio nevoljan, ali sam ga na kraju poslao zajedno sa ažuriranim dokazom adrese i potrebnim selfijem. Kasnije su me zamolili da ponovo pošaljem dokumente bez prilaganja jer očigledno nisu mogli da vide sve, i brzo sam se obavezao da izbegnem dalja odlaganja.
Nastavio sam da efikasno i efektivno izlazim u susret svakom zahtevu i dostavio sam više nego dovoljno dokumentacije koja dokazuje moj identitet. Svaki dodatni pokušaj odlaganja ovog procesa smatraće se otvorenim pokušajem da se odbije plaćanje jer sam pružio sve što je moguće.
Hello Nick,
I’ve had correspondence with both documents@ripper.casino and support@ripper.casino but I initially submitted my US Drivers License, required selfie and US Military bank statement (as proof of address) to the documents email.
UPDATE: I went back and forth with both departments demanding to know why & how my account suddenly wasn’t verified anymore and my original documents were no longer accepted.
Despite exchanging several emails, they offered me no answers or explanations and instead requested alternative documentation, which I did not have. The support dept stated I could submit my birth certificate instead. I was reluctant at first, but ultimately submitted it alongside my updated proof of address and required selfie. I was later asked to resend the docs without attaching them as they apparently weren’t able to view everything, and I quickly obliged to avoid further delays.
I continued to meet every request efficiently and effectively and I’ve submitted more than enough documentation proving my identity. Any additional attempts at delaying this process will be considered an overt effort to deny payment because I’ve provided everything conceivable.
Izmenjeno
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