Zdravo, nadam se da možete da mi pomognete oko problema sa rocknrolla kazinom. Igrao sam u kazinu krajem marta i zatražio povlačenje oko 9mbtc. Zamolili su me da pošaljem dokumente što sam i uradio i sve je bilo ok. Međutim, nakon nekoliko dana dobio sam od njih e-mail:
Zdravo jondirf,
Nismo u mogućnosti da nastavimo sa verifikacijom vašeg naloga jer je naš bezbednosni tim otkrio nepravilnu upotrebu bonus koda. U ovom slučaju, bonus kod, svi uslovi, uslovi i ponude su iz direktnog partnerskog programa, preko kojeg vaš nalog nije registrovan. Protiv naših odredbi i uslova je nezakonito dobijanje i/ili korišćenje bonus kodova i zato moramo zatvoriti ovaj nalog.
Poslao sam im mejl sa objašnjenjem da sam pronašao kod na lcb.org sajtu, kliknuo sam na kod i nakon što sam bio upućen na njihovu veb lokaciju uneo sam kod i dobio sam bonus na depozit. Nisam uradio ništa protivzakonito i sve je bilo u redu. Međutim, zatvorili su moj nalog i nakon toga nisu odgovorili. Nadam se da možete da mi pomognete kako bismo mogli da razgovaramo sa njima.
Dakle, još jednom, kod je bio sa foruma lab.org, upućen sam na njihovu veb lokaciju i u ovom trenutku nije bilo ništa loše što sam mogao da uradim. Uplatio sam depozit i dobio bonus.
Druga stvar je da u uslovima i odredbama ništa nije rečeno o tome o čemu govore. Oni kažu: „Protiv naših odredbi i uslova je nelegitimno dobijanje i/ili korišćenje bonus kodova i zato moramo zatvoriti ovaj nalog." Njihovi uslovi i odredbe to ne govore. Ali ovo nije ni važno jer ne mogu ni da zamislim kako neko može nelegitimno da dobije bonus kod. Tako dobijam sve kodove za kazina, pregledavam razne partnerske sajtove i kada vidim nešto što mi odgovara registrujem se tamo i koristim kod. Verujem da većina igrača tako postupa sa svim kockarnicama.
U ovom trenutku izgleda da jednostavno nisu hteli da isplate i poslali su neki nasumični glupi izgovor. Nadam se da ćete ih kontaktirati i videćemo šta će vam reći. Zato što je najgora stvar u takvim kockarnicama je što jednostavno prestanu da odgovaraju i nateraju vas.
Hello, I hope you can help me with the rocknrolla casino issue. I played at the casino at the end of March and requested a withdrawal of around 9mbtc. I was asked to sent the documents which I did and everything was ok. However after several days I received an email from them:
Hi jondirf,
We are not able to proceed with the verification of your account as our security team has discovered improper use of a bonus code. In this case, the bonus code, all Terms, Conditions, and offers, are from a direct affiliate program, which your account was not registered through. It is against our Terms and Conditions to obtain and or use bonus codes illegitimately and therefore we must close this account.
I sent them an email back explaining I found the code on the lcb.org site, I clicked on the code and after I was directed to their website I entered the code and was given the deposit bonus. I haven't done anything illegal and everything was fine. However, they closed my account and did not reply after that. Hopefully you could help me out so we could have a conversation with them.
So once again, the code was from the lab.org forum, I was directed to their website and at this point there was nothing wrong that I could have done. I made a deposit and received the bonus.
Another thing is there is nothing told about what they are talking about in the terms and conditions. They say: "It is against our Terms and Conditions to obtain and or use bonus codes illegitimately and therefore we must close this account." Their terms and conditions do not say that. But this is not even important because I don't even imagine how one can obtain a bonus code illegitimately. That is how I get all the codes for the casinos, I look through various affiliate sites and when I see something that's suits me I register there and use the code. I believe that is how most of the players do with all the casinos.
At this point it seems that they simply did not want to pay out and sent some random nonsense excuse. I hope you will contact them and we see what they tell you. Because the worst thing with such casinos is they simply stop replying and they ghost you.
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