zdravo,
Registrovao sam se kod Rocketvin-a 9. novembra. Uložio sam ukupno 300 € u Ethereum. Bonus je dodat na moj račun, međutim, nakon što sam ponovo pročitao uslove bonusa, otkazao sam ga i zatražio povlačenje svog gotovinskog salda.
kada sam pokušao da podignem svoj početni depozit, obavešten sam da moram da opkladim svoj depozit k3 kako bi povlačenje bilo dozvoljeno. Savesno sam to uradio, i na sreću kroz ovaj proces moj bilans se povećao na 470 evra.
otpremio sam svoje dokumente za verifikaciju i podneo zahtev za dalje povlačenje.
moje povlačenje je odbijeno i obavešten sam da sam nasumično odabran da prođem dodatne korake verifikacije.
Zatim su me zamolili da otpremim selfi sa svojim pasošem uz parče papira sa Rocketvin-om, datumom i jedinstvenim jednokratnim kodom koji mi je poslat e-poštom. Otpremio sam ovo i podneo zahtev za dalje povlačenje.
moj zahtev je ponovo odbijen, a zatim je od mene zatraženo da dostavim dodatna lična dokumenta. Poslao sam im kopiju mog dokumenta o kanadskom državljanstvu i još jednom podneo zahtev za povlačenje.
još jednom je moj zahtev za povlačenje odbijen i od mene je zatraženo da postavim video snimak sebe, pokazujem svoje okruženje, navodim datum i obavljam razne zadatke, uključujući mahanje rukom ispred lica, pokazivanje pasoša kao i još jedan komad papira sa Na njemu je napisano Rocketvin.
Poslao sam ovaj video e-poštom i ponovo podneo zahtev za povlačenje.
Ponovo, moje povlačenje je odbijeno i sada je od mene zatraženo da dostavim overenu kopiju pasoša. Ovo sam predao 26.11.24. Ovaj dokument ostaje na čekanju za pregled – uprkos tome što u njihovim Uslovima i uslovima stoji do 5 dana za pregled dokumenta.
Ovaj proces je iscrpljujući. Razumem potrebu za KIC i AML propisima. Međutim, ovaj proces od strane Rocketvin-a izgleda kao pokušaj da se iskoriste preterani KIC koraci kako bi se izbegla isplata isplata, ili kao strategija odlaganja u nadi da će igrač nastaviti da kladi svoju ravnotežu u frustraciji dok čeka svoj dugi proces verifikacije.
U ovom trenutku imam utisak da Rocketvin nema nameru da isplati moje stanje i nastaviće da traži sve više i više koraka za verifikaciju. Bio bih zahvalan kazinoguruu ako biste mogli da pomognete u rešavanju ovog problema.
Hello,
I registered with rocketwin in the 9th of November. I deposited a total of €300 in ethereum. A bonus was added to my account however after re-reading the terms of the bonus, I cancelled it and requested a withdrawal of my cash balance.
on attempting to withdraw my initial deposit, I was informed I need to wager my deposit x3 in order for a withdrawal to be permitted. I dutifully did this, and fortunately through this process my balance increased to €470.
i uploaded my verification documents and submitted a further withdrawal request.
my withdrawal was rejected, and I was informed that I was randomly selected to undergo additional verification steps.
i was then asked to upload a selfie with my passport alongside a piece of paper with Rocketwin, the date and a unique one time code that was emailed to me. I uploaded this and submitted a further withdrawal request.
my request was rejected again, and I was then asked to submit further ID documents. I sent them a copy of my Canadian citizenship document, and once again submitted a withdrawal request.
once again my withdrawal request was rejected and I was asked to upload a video of myself, showing my surroundings, stating the date and performing various tasks including waving my hand in front of my face, showing my passport as well as another piece of paper with Rocketwin written on it.
I Emailed this video and again submitted a withdrawal request.
Again, my withdrawal was rejected and I have now been asked to submit a notarzied copy of my passport. I submitted this on 26/11/24. This document remains pending for review - despite in their T&Cs stating upto 5 days for a document to be reviewed.
This process is exhausting. I understand the need for KYC and AML regulations. However this process by Rocketwin comes across as an effort to utilize excessive KYC steps to avoid paying out withdrawals, or as a delaying strategy in the hopes a player continues to wager their balance in frustration whilst waiting for their lengthy verification process.
At this point I am under the impression Rocketwin has no intention of paying out my balance and will continue to ask for more and more verification steps. I would be grateful to casinoguru if you could help resolve this matter.
Automatski prevedeno:
