Ovo je kopija e-pošte poslate na Rolletto.com.
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Nažalost, ovo pišem da bih izrazio svoj odvratan i nepravedan tretman na Rolletto.com.
U petak sam podigao 1000 funti i ostavio novac na svom računu za igru.
Posle nekog vremena, imao sam još 1200 funti i pokušao sam da podignem i to, ali mi nije bilo dozvoljeno jer je prvi bio „na čekanju"
Tako da obično poništim povlačenje i onda odmah povučem ceo iznos. Ali ovaj put mi nije bilo dozvoljeno, rečeno mi je da ne možete povući povlačenje na čekanju.
Obično postoji crveni krst, ali ga nije bilo, pa sam razgovarao sa kupcem koji mi je rekao da ne mogu.
Takođe, povlačenja u petak su uvek prelazila od čekanja do uspeha istog dana, uz mogućnost da se povlačenje poništi pomoću dugmeta crvenog krsta, između „na čekanju" i „uspeha".
Jedina razlika ovog puta je bila činjenica da mi je ostao balans.
Bilo je potrebno 3 dana da se dođe do 'uspeha' i za to vreme je otišlo £800 - i siguran sam da je ovo bio vaš plan sve vreme.
Sada sam igrao ovde godinama, bio sam lojalan i izgubio mnogo novca - o čemu nikada nisam zabrinut jer je moj izbor da uložim.
Ali sprečiti da se povučem kada želim je pogrešno, nepravedno i protivno je biti kazino sa poštovanjem.
Koristio sam te dovoljno dugo da znam da je ovaj put drugačije i da se krije iza „uslova i sporazuma" neće biti prihvatljivo.
Jednom kada sam izgubio dodatnih 800 funti, mogao sam odmah da podignem 400 funti pošto je na čekanju bilo uspeha.
Ovo je manipulacija sistemom i plijeni prirodom kockanja i kockara
Poslao sam fotografiju ili povlačenje na čekanju sa crvenim krstom, kao i uvek dok se status ne promeni u uspeh.
This is a copy of an email sent to Rolletto.com.
They have not responded
I'm sadly writing this to express my disgusting and unfair treatment at Rolletto.com.
On Friday, I withdrew £1000, and left money in my account to play with.
After a while, I had another £1200 and tried to withdraw that too but I wasn't allowed as the first one was 'pending'
So ordinarily I reverse the withdrawal and then withdraw the whole amount straight away. But this time I wasn't allowed to, I was told you can't withdraw a pending withdrawal.
There is usually a red cross, but there wasn't, so I spoke to the customer customer who told me I can't.
Also, Friday withdrawals have always gone from pending to Success on the same day, with there being the option to reverse the withdrawal with the red cross button, in between 'pending' and 'Success'.
The only difference this time was the fact I had a balance left.
It was taken 3 days to get to 'success' and in that time £800 has gone - and I am certain this was your plan all along.
Now I have played here years, being loyal and losing plenty of money - which I am never worried about as it is my choice to deposit.
But to be stopped from withdrawing when I please is wrong , unfair and goes against being a respectful casino.
I have used you for long enough to know this was different this time, and hiding behind 'terms and agreements' will not be acceptable.
Once I had lost a further £800, I could instantly withdraw £400 as the pending went to success.
This is manipulation of the system, and preys on the nature of gambling and gamblers
I have submitted a photo or a pending withdrawal that has the red cross, as is always there up until the status changes to success.
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