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I have been trying to withdraw my winnings. I have supplied all of requirements, but they want the credit card I used the first time. That account is no longer active and I don’t have it any more. Please help

Dear Cheryl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact the casino regarding this issue? Did you receive any advice from their side? Please forward any relevant communication to petronela.k@casino.guru. Do you still have any documentation related to the inactive bank account? I hope we will be able to help you to receive your deposit bonus as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Cheryl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.