Zdravo, napravio sam 2 povlačenja krajem decembra 2023. za 320 funti i 200 funti i do sada još nisam dobio ta povlačenja. Od tada jurim za ovim isplatama, ali ovaj RoialSpincasino me drži da visim uzalud. Rekli su da su uplate na moj račun poslate 30. decembra uplata od 220,25 evra na podatke moje kartice i još jedna uplata od 352,33 evra putem bankovnog transfera. Sada, šta je zaista sumnjivo je to što su 2 različita načina plaćanja nestala? Da li je ovo šala? Bio sam VIP mušterija i dodijelili su VIP menadžera kojeg sam kontaktirao i sa ovim slučajem, jer ako uđete na njihovu veb stranicu, oni će vam stalno govoriti istu skriptu da čekate, pod istragom je i finansijska kompanija će vas kontaktirati. Sve je to sranje jer finansijska kompanija sada čak ni ne odgovara i kao u krugu stalno traže dokaz da nisam primio te uplate koje sam već poslao, bankovne podatke i izvode, snimke ekrana iz banke koje ne mogu pogledajte te transakcije. Nakon što sam poslao sve te dokaze, ponovo će tražiti još jedan i vratiti se tamo gde smo počeli da odugovlačimo sa neisplatom mojih isplata. Poslali su mi neke kodove za plaćanje i rekli mi da pitam banku gde su te uplate? Sada, ako nedostaje, stalno sam im govorio da treba da urade praćenje unapred jer samo pošiljalac može da pronađe svoju banku gde je novac otišao ako govore istinu, oni imaju sve informacije da to urade, ali ne, žele mene da smetam mojoj banci i obavezuje me da tražim od svoje banke tu uplatu i zvuči kao da je sada moja obaveza da jurim svoju banku za ona plaćanja za koja mi ne mogu dati ni uredne priznanice, podatke o tim uplatama.
Hi,i made 2 withdrawals end of December 2023 for 320 pounds and 200 pounds and until now i haven't receive those withdrawals yet. I've been chasing this payments ever since but this RoyalSpincasino keeps me hanging for nothing. They said its been sent the payments to my account on the 30th of December a payment of 220.25 euros payment to my card details and another payment of 352.33 euros via bank transfer. Now,what really very suspicious is 2 payment different methods both gone missing? Is this a joke? I was a VIP customer and they assigned a VIP manager whom i was contacting as well with this case because if you go in their website chat they will tell you same script all the time to wait,its under investigation and finance company will contact you. Its all bullshit because,finance company don't even reply now and its like a circle they keep asking proof that i havent receive those payments which i sent all the evidence already,bank details and statements, screenshots from the bank that they can't see those transactions. After i sent all those evidence,they will ask another one again and go back where we started to prolong not paying out my withdrawals.They sent me some payment codes and told me to ask my bank where's those payments? Now,if its missing i kept telling them that they should do the forward trace because only the sender can traced to their bank where's the money went if they are telling the truth,they have all the information to do that but no,they want me to bother my bank and obliging me to ask my bank for those payment and sounds like its my obligations now to chase my bank for those payments which they cant even give me a proper receipts,information about those payments.
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