Poštovani abisakh_242a44444,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li da nam kažete da li ste prošli KIC verifikaciju?
Da li ste ranije izvršili uspešna povlačenja?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Da li ste primili e-poštu od kazina nakon što je vaš nalog blokiran?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear abisakh_242a44444,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the KYC verification?
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
Have you received any email from the casino after your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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