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They hacked my Estrela bet account, I didn't share my password with anyone, I was working when I entered the game, I had less than 51 thousand in my balance, they stole my account and lost all the money, I can't recover it and the money hasn't returned. I don't know what happened, I can prove that I was working and that the bets placed were not from my cell phone, they were from an unknown device

Hackearam minha conta do estrela bet , não compartilhei senha com ninguém , eu estava trabalhando quando entrei no jogo tinha menos 51 mil no saldo , roubaram minha conta e perderam o dinheiro todo , não consigo recuperar e o dinheiro não voltou . Nao sei oque aconteceu tenho como comprovar que eu estava trabalhando e que as apostas feitas não foram do meu celular , foi de um aparelho desconhecido

Dear k7rs4mvk66,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Please allow me to ask you a few questions so I better understand the situation.

What assistance did you receive from the casino in the matter? What did the casino reply to you regarding the issue? Do you have any details regarding how much balance was played down, what games were played, and when?

Thank you in advance for your reply.

Best regards,

Petronela

High bets of 25 thousand were made, I don't know about these bets, at the moment I was working with the game closed, it was Tuesday the 31/01th when I got home and entered the casino I was surprised with no balance, when I contacted support they they said they were not responsible for sharing a password , but in the case my account was hacked I do not place bets on that amount , I did not share a password I did not authorize any device to enter my account , I do not know about these bets the money that was bet was not a bonus , I put !

foi feito apostas alta de 25 mil , desconheço essas apostas , no momento eu estava trabalhando com o jogo fechado ,foi terça feira dia 31/01 quando cheguei em casa e entrei no cassino fui surpreendido sem saldo , quando entrei em contato com o suporte eles falaram que não se responsabilizava por compartilhamento de senha , porém no caso minha conta foi hackeada eu não faço apostas nesse valor , não fiz compartilhamento de senha não autorizei nenhum dispositivo entrar na minha conta , desconheço essas apostas o dinheiro que foi apostado não era bônus , eu coloquei !

I'm sorry but if your login has been compromised there's not much we can do for you. Unfortunately, cybercrimes happen more and more often and the only advice that we can give to all the players is to be extra careful with suspicious emails and to protect login information.

Could you please advise if you completed the KYC verification successfully in the past? Did you receive any information from the casino about unexpected login activity on your account?

Dear k7rs4mvk66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.