Dragi niennko ,
Nažalost, pošto je kazino odbio da pruži bilo kakve dokaze za ovaj slučaj, nemam alternativu osim da zatvorim ovu žalbu kao nerešenu . Sprovođenje temeljne istrage je nemoguće bez saradnje kazina.
Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga kazina uzrokovano nerešenim žalbama moglo bi da pomogne u promeni njihovog pristupa. Ako kazino odluči da odgovori, ponovo ćemo otvoriti žalbu i obavestiti vas e-poštom.
U međuvremenu, preporučujem da kontaktirate Curacao Antilephone NV Licensing Authoriti i da podnesete žalbu slanjem sažetka vašeg problema na complaints@gaminglicences.com . Uprava za igre na sreću ima više opcija i alata za pomoć igračima.
Više informacija o tome kako da pravilno podnesete žalbu regulatoru možete pronaći na https://casino.guru/submitting-complaints-to-regulators .
Obavestite me ako vam je potrebna pomoć oko podnošenja žalbe ili ako dobijete odgovor od regulatora tako što ćete mi poslati e-poštu na jakub.m@casino.guru .
Žao mi je što ovom prilikom nisam mogao više pomoći.
Srdačan pozdrav,
Kubo
Dear niennko,
Unfortunately, since the casino has refused to provide any evidence for this case, I have no alternative but to close this complaint as unresolved. Conducting a thorough investigation is impossible without cooperation from the casino's side.
I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.
In the meantime, I recommend contacting the Curaçao Antillephone N.V. Licensing Authority and submitting a complaint by sending a summary of your issue to complaints@gaminglicences.com. The Gaming Authority has more options and tools to assist players.
You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.
Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at jakub.m@casino.guru.
I am sorry I could not be of more help on this occasion.
Best regards,
Kubo
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