Zdravo!
Nadam se da će vam ovo biti dobro. Moje ime je Aleksandra i pišem da bih izrazio svoje duboko nezadovoljstvo u vezi sa nedavnim rukovanjem mojim nalogom u njihovom kazinu.
Želim da uložim žalbu na nepoštenu i nepravednu blokadu mog računa i sredstava.
Prijavio sam se u njihov kazino sa kodom preporuke mog prijatelja. Ovu opciju promoviše njihov kazino. Uplatio sam depozite na svoj račun i igrao, dobio bonus i nastavio da deponujem i igram. Dobio sam primenljive bonuse u skladu sa njihovim ToC-om. Prilikom prvog povlačenja morao sam da čekam 40+ sati dok ne završe svoje čekove. Sve je bilo u redu, onda sam razgovarao sa CS i ponuđen mi je još jedan bonus ako uplatim 1,000 USD. Treba naglasiti da su bonus ponudili i ručno dodali predstavnici kazina. Kasnije, kada sam ostvario značajnu pobedu, optužen sam za kršenje odredbi i uslova, moje povlačenje je zamrznuto. Nastavio sam da igram i moj nalog je blokiran.
Prema CS timu, koordinirao sam svoju igru sa drugim igračima na način koji krši ToC. Moji najveći dobici su generisani na slotovima, ovo se može igrati samo pojedinačno i ne može se koordinirati sa drugim igračima. Nemam pojma šta oni podrazumevaju u vezi sa druga 2 korisnika. Još uvek ne razumem šta oni podrazumevaju povezivanjem i koordinacijom sa nekim drugim ljudima. Jednostavno mi je podeljen kod preporuke. Ni na koji način nisam odgovoran za ono što drugi igrači rade, koje igre igraju i kako igraju. Nije moguće optužiti me za tuđe radnje samo na osnovu koda preporuke.
Štaviše, prošao sam njihovu verifikaciju pri 1. povlačenju. Ako su verovali da kršim njihov ToC, zašto su mi ponudili individualni bonus za veoma značajan depozit od 1.000 USD? Ovako izgleda kao da su samo hteli da me nateraju da položim veliku sumu i nezakonito prisvoje moja sredstva.
Želim da mi vrate novac. Ovo je nepoštena praksa i podneću sporove regulatornom organu Kurasaa i njihovom dobavljaču usluga ako to ne rešimo interno. To je jednostavno prevara sa njihove strane.
Pokušao sam da stupim u kontakt sa njihovom službom za žalbe u Šerbetu i oni su apsolutno ignorisali moj zahtev i ne odgovaraju već 3 nedelje, ako su vam potrebni mejlovi za razgovor, javite mi.
Želim da mi vrate novac!
Hello!
I hope this finds you well. My name is Aleksandra, and I am writing to express my deep dissatisfaction regarding the recent handling of my account at their Casino.
I’d like to file a complaint regarding dishonest and unfair blockage of my account and funds.
I signed up to their casino with a referral code of a friend of mine. This option is promoted by their casino. I made deposits to my account and played, received bonus and kept depositing and playing. I was provided with applicable bonuses as per their ToC. On my 1st withdrawal I had to wait for 40+ hours until they finished their checks. All was fine, then I had a conversation with CS and was offered another bonus if I deposit 1,000 USD. It should be emphasized that the bonus was offered and manually added by the casino representatives. Later on, when I had a significant win I was accused of violation terms and conditions, my withdrawal was frozen. I continued to play and my account was blocked.
According to CS team I coordinated my gameplay with other players in a way that violates ToC. My biggest winnings were generated on slots, this can only be played individually and cannot be coordinated with other players. I have not idea what do they imply by connection with other 2 users. I still do not understand what they imply by connection and coordination with some other people. I was simply shared a referral code. In no way I am responsible for what other players do, what games they play and how they play. It is not feasible to accuse me for someone’s else actions solely based on the referral code.
Furthermore, I passed their verification on the 1st withdrawal. If they believed I’m breaking they ToC, why did they offer me an individual bonus for a very significant deposit of 1,000 USD? This way it looks like they just wanted to make me deposit large sum and illicitly appropriate my funds.
I want my money to be returned back. This is unfair practice and I’ll file disputes to the Curacao regulator and their service provider if we fail to resolve it internally. It’s simply a scam from their side.
I tried to contact their complaint service in Sherbet and they absolutely ignored my request and don't answer for 3 weeks now , if you need emails of conversation please let me know.
I want my money to be returned!
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