zdravo,
Osnivač mi se obratio preko Telegrama, tražeći nove VIP osobe. Posle kratkog razgovora i nekoliko nedelja razmišljanja, odlučio sam da ponovo probam šerbet 19. septembra. Napravio je grupu sa svojim timom, uključujući VIP domaćina.
Deponovao sam 32.496,80 dolara i brzo sam ih izgubio. Nakon što sam dobio povraćaj gubitka, odlučio sam da položim još 10.001,60 dolara i uspeo sam da povećam stanje na 50.000 dolara. Zatim je od mene zatraženo da završim KIC (Knov Iour Customer). Poslao sam sve potrebne dokumente putem e-pošte i tokom tog vremena sam nastavio da igram, na kraju dostigavši bilans od 125,105,50 $ . Međutim, moj nalog je naknadno zamrznut/zaključan u čekanju KIC verifikacije.
Dana 20. septembra, dobio sam odgovor od tima za usklađenost u kojem me obaveštavaju da su identifikovali da živim na Malti, što je ograničena jurisdikcija za Sherbet, kao i za druga kazina u Kurasau.
Kao rezultat toga, moj nalog je suspendovan na neodređeno vreme, a moj zahtev za povlačenje je odbijen.
Sherbet nije dao nikakvo prethodno obaveštenje o tome da je Malta ograničena jurisdikcija niti me obavestio da bih mogao biti blokiran da se prijavim ili da se prijavim, za razliku od drugih zemalja koje su izričito navedene kao zabranjene.
U odeljku „zabranjene zemlje" na sherbet.com/licenses uključena je Malta. Međutim, Sherbet.com trenutno radi bez važeće licence, pošto je Gaming Curacao, telo za licenciranje, prestalo sa radom 18. avgusta 2024. Prema tome, licenca više nije važeća, što znači da nijedna odredba ili uslovi vezani za tu licencu nisu izvršni.
Osnivač me je ohrabrio da igram na Sherbetu, napravio grupu sa drugima, i nakon što su deponovali 40.000 dolara i povećali moj bilans na 125.000 dolara, odlučili su da zatvore moj račun, a da ne spominjemo moj životni P&L od -91.336,63 dolara.
Razgovarao sam u Telegram grupi sa osnivačem i suosnivačem, ali odjednom nisu bili u mogućnosti da pomognu oko ovog problema ili da ubrzaju proces, tvrdeći da je njime upravljalo drugo odeljenje.
Čak i Casino.Guru navodi da Sherbet.com prihvata igrače sa Malte, a većina kazino strimera se oglašava i igra na onlajn kazinima na Kurasau.
Nadam se da će se ovo pitanje brzo rešiti i da će mi biti isplaćen iznos koji mi dugujem.
Hello,
The founder reached out to me via Telegram, looking for new VIPs. After a brief conversation and several weeks of consideration, I decided to try Sherbet again on September 19th. He created a group with his team, including a VIP host.
I deposited $32,496.80 and lost it quickly. After receiving a lossback, I decided to deposit another $10,001.60 and managed to increase my balance to $50,000. Then, I was asked to complete KYC (Know Your Customer). I submitted all the required documents via email, and during this time, I continued to play, eventually reaching a balance of $125,105.50. However, my account was subsequently frozen/locked pending KYC verification.
On September 20th, I received a response from the compliance team informing me that they had identified I was residing in Malta, which is a restricted jurisdiction for Sherbet, as well as other Curacao-based casinos.
As a result, my account has been suspended indefinitely, and my withdrawal request has been denied.
Sherbet did not provide any prior notification about Malta being a restricted jurisdiction or inform me that I could be blocked from signing in or signing up, unlike other countries that are explicitly listed as forbidden.
Under the "forbidden countries" section on sherbet.com/licenses, Malta is included. However, Sherbet.com is currently operating without a valid license, as Gaming Curacao, the licensing body, ceased its operations on August 18th, 2024. Therefore, the license is no longer valid, meaning any terms or conditions tied to that license are not enforceable.
The founder encouraged me to play on Sherbet, created a group with others, and after depositing $40,000 and increasing my balance to $125,000, they decided to close my account, not to mention my lifetime P&L of -$91,336.63.
I spoke in the Telegram group with the founder and co-founder, but suddenly, they were unable to assist with this issue or expedite the process, claiming it was handled by a different department.
Even Casino.Guru states that Sherbet.com accepts players from Malta, and the majority of casino streamers are advertising and playing on Curacao-based casinos online.
I hope this matter is resolved quickly and that I am paid the balance I am owed.
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