Otkrio sam ovaj kazino 1. oktobra i prvi put sam se registrovao. Bilo je obaveštenje o bonusu na prvi depozit, tako da sam pažljivo pročitao odredbe i uslove pre nego što uplatim depozit i iskoristim bonus.
Srećom, dok sam koristio bonus na drugi depozit, pobedio sam i nakon toga ispunio uslove za klađenje, a zatim zatražio povlačenje za preostali iznos. Zatim sam dobio e-mail od kazina u vezi sa KIC-om, tako da sam predao sve tražene dokumente, a nakon nekog vremena, dobio sam e-mail koji potvrđuje završetak KIC-a.
Međutim, dva sata kasnije, primio sam još jednu e-poštu u kojoj se navodi da je utvrđeno kršenje uslova i odredbi, što je rezultiralo konfiskacijom mog dobitka i ukidanjem mog naloga.
Ne razumem kako je došlo do ove situacije nakon što je verifikacija naloga završena tako iznenada.
Možete li, molim vas, istražiti ovo pitanje?
I discovered this casino on October 1st and registered for the first time. There was a notification about a first deposit bonus, so I carefully read the terms and conditions before making a deposit and using the bonus.
Luckily, while using the second deposit bonus, I won and subsequently fulfilled the wagering requirements, then requested a withdrawal for the remaining balance. I then received an email from the casino regarding KYC, so I submitted all the requested documents, and after a while, I received an email confirming the completion of KYC.
However, two hours later, I received another email stating that a violation of the terms and conditions was found, resulting in the confiscation of my winnings and the termination of my account.
I don't understand how this situation occurred after the account verification was completed so suddenly.
Could you please investigate this issue?
10/1にこのカジノを知り、初めて登録しました。初回入金ボーナスの案内があったので利用規約をよく読み、利用して入金しました。
運良く2回目の入金ボーナスを利用中に勝利し、そのまま賭け条件をクリアして残った残高を出金申請しました。するとカジノからKYCに関するメールが届いたので求められたものをすべて提出し、しばらくするとKYC完了のメールが届きました。
しかし2時間後にまたメールが届き、利用規約の違反を見つけたので勝利金没収とアカウントの破棄をするという内容でした。
アカウントの認証が完了したのに急にこのようなことになり、理解できません。
調査をお願い出来ませんか?
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