Dragi timu Ianino i CasinoGuru,
Već smo dvaput proverili ovaj slučaj i želeli bismo da malo rasvetlimo situaciju.
Prema uslovima i odredbama ove promocije:
- maksimalni dobitak nakon igranja besplatnih okretaja je 20 EUR;
- maksimalni dobitak nakon ispunjenja uslova opklade je 10 EUR.
Igrač je dobio "Special No-Deposit FS [AB]" i odigrao ih sve, završivši sa dobicima u iznosu od 33,64 EUR, nakon čega je 20 EUR dodeljeno na njegov bonus saldo.
Prilikom ispunjavanja uslova za opkladu, igrač je odložio opkladu od 1 EUR u slotu "Bonanza", što nije dozvoljeno prema uslovima i uslovima za bonuse našeg kazina.
BONUS USLOVI > Opšti uslovi
https://vvv.skicrovn.com/bonus-terms-and-conditions
„26. Odlaganje bilo koje runde igre u bilo kojoj igri, uključujući funkcije besplatnog okretanja i bonus funkcije, na kasnije vreme kada više ne budete imali potrebe za klađenjem i/ili uplatom novog(ih) depozita dok su funkcije besplatnog okretanja ili bonus funkcije i dalje dostupne u igrici je zabranjeno."
Nakon ispunjenja uslova za opkladu, sistem je automatski oduzeo 265,78 EUR pošto je maksimalni dobitak nakon ispunjenja uslova za opkladu 10 EUR.
Nakon oduzimanja sredstava, stanje igrača je bilo 9 evra i nastavio je da igra sve dok stanje nije postalo 0 evra.
Zatim se igrač vratio u slot "Bonanza", gde je odložio opkladu od 1 EUR. Dobitak u iznosu od 6,80 evra mu je pripisan na saldo i nastavio je da igra u „Kapijama Olimpa".
Branislave, poslali smo Vam pismo sa detaljnim objašnjenjem i pratećim snimcima ekrana koji će pomoći u rešavanju ove situacije.
Molim vas, budite ljubazni da i to proverite.
Ako vam treba više informacija o ovom pitanju, slobodno nas kontaktirajte u bilo kom trenutku!
Srdačan pozdrav,
SkiCrovn kazino tim
Dear yanino and CasinoGuru Team,
We have already double-checked this case and would like to shed some light on the situation.
According to the terms and conditions of this promo:
- the max win after playing free spins is 20 EUR;
- the max win after completing the wager requirement is 10 EUR.
The player received "Special No-Deposit FS [AB]" and played them all, finishing with the winnings in the amount of 33.64 EUR, thereafter 20 EUR were issued to his bonus balance.
While completing the wager requirement, the player postponed 1 EUR bet in the slot "Bonanza", which is not allowed according to the Bonus T&C of our casino.
BONUS TERMS AND CONDITIONS > General terms
https://www.skycrown.com/bonus-terms-and-conditions
"26. Delaying any game round in any game, including free spin features and bonus features, to a later time when you have no more wagering requirement and/or placing a new deposit(s) while having free spin features or bonus features still available in a game is prohibited."
Completed the wager requirements, 265.78 EUR were automatically subtracted by the system as the max win after completing the wager requirement is 10 EUR.
After the subtraction of funds, the player's balance was 9 EUR and he continued playing till the balance became 0 EUR.
Then the player returned to the slot "Bonanza", where he delayed the 1 EUR bet. The winnings in the amount of 6.80 EUR were credited to his balance and he continued playing in "Gates of Olympus".
Branislav, we have sent you a letter containing a detailed explanation and accompanying screenshots that will assist in resolving this situation.
Please, be so kind as to check it as well.
Should you need more information on this matter, please do not hesitate to contact us at any time!
Best Regards,
SkyCrown Casino Team
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