. Već neko vreme sam VIP član, ali kako sam napredovao na više nivoe, moje iskustvo se zapravo pogoršalo. Došlo je do tačke u kojoj više nisam spreman da uplaćujem novac dok ne vidim neka poboljšanja.
Imao sam neverovatnog VIP domaćina po imenu Sem, koji je bio proaktivan i zaista učinio da se osećam kao cenjeni VIP. Nažalost, prebačen sam kod novog domaćina, Cammille, i od tada su bili samo problemi. Više ne dobijam 50 besplatnih okretaja u mojoj omiljenoj igri, Vest Tovn, sa depozitima koji ne dolaze sa bonusom. Nedeljni povraćaj novca petkom je takođe prestao. Pored toga, odgovori mog VIP domaćina sada traju i do 48 sati - a jednom je trebalo 52 sata jer ona ne radi vikendom. Ni ćaskanje uživo više nije od pomoći; samo me upućuju nazad mom VIP domaćinu, koji izgleda nije zainteresovan za rešavanje problema.
Moj najnoviji problem je što ne dobijam nedeljni povraćaj novca. Moj novi VIP domaćin tvrdi da VIP članovi ne ispunjavaju uslove za povraćaj novca, ali ja sam ga primao svake nedelje—sve dok ona nije preuzela vlast. Čak sam ga dobio pre dve nedelje, ali ona odbija da to prizna. Dao sam joj detalje promocije, koji jasno govore da VIP osobe imaju pravo na povraćaj novca, ali opet, to se ignoriše. Postoje dva različita povraćaja novca. Jedan za VIP igrače i jedan za ne VIP igrače. Pokažite joj dokaze i još uvek pričam gluvim ušima.
Još jedan problem sa kojim sam se suočio je sa bankarskim naknadama pošto je kazino promenio svoju valutu iz AUD u USD/funta ili evro. Sada mi se naplaćuju međunarodne i dodatne naknade. Kada je Sem bio moj VIP domaćin, bio je sjajan u vezi sa ovim - poslao bih mu svoje izjave, a on bi mi nadoknadio dodatne troškove. Na kraju je čak dogovorio kod „naknade" koji mi je dao bonus od 5% da pokrijem konverziju, ali je i dalje morao ručno da mi nadoknadi međunarodne naknade.
Sada mi postaje sve skuplje da igram u kazinu. Nekada nije bilo ovako. Kada pitam svog trenutnog VIP domaćina za pomoć ili bonus, ona misli da je bonus od 5% dovoljan, ne shvatajući da zapravo ne pokriva dodatne naknade. Pokušaj da joj ovo objasnim je kao razgovor sa zidom od cigle. Iskreno sam odustao.
Sada kaže da ako dobijem gotovinu nazad ne mogu da dobijem bonuse kada pravim depozit. Ona pravi pravila iz dana u dan. To je šala.
U ovom trenutku, osećam da je imati VIP domaćina besmisleno, i pitam se da li uopšte vredi više igrati u ovom kazinu.
. I’ve been a VIP member for a while now, but as I've advanced to higher levels, my experience has actually gotten worse. It’s reached the point where I’m not willing to deposit any more money until I see some improvements.
I had an amazing VIP host named Sam, who was proactive and really made me feel like a valued VIP. Unfortunately, I was reassigned to a new host, Cammille, and since then, it’s been nothing but problems. I no longer receive the 50 free spins on my favorite game, West Town, with deposits that don’t come with a bonus. The weekly Friday cashback has also stopped. Additionally, responses from my VIP host now take up to 48 hours—and once, it took 52 hours because she doesn’t work weekends. Live chat isn’t helpful anymore either; they just refer me back to my VIP host, who doesn’t seem interested in resolving issues.
My most recent problem is not receiving my weekly cashback. My new VIP host claims that VIP members don’t qualify for cashback, yet I’ve been receiving it every week—up until she took over. I even got it two weeks ago, but she refuses to acknowledge it. I provided her with the promotion details, which clearly state that VIPs are eligible for cashback, but again, it’s being ignored. There are two different cashback. One for VIP players and one for non VIP. Show her the evidence and I'm still talking to deaf ears.
Another issue I’ve been facing is with banking fees since the casino changed its currency from AUD to USD/pounds or euro. Now, I’m being charged international and additional fees. When Sam was my VIP host, he was great about this—I would send him my statements, and he would reimburse me for the extra charges. Eventually, he even arranged a "fee" code that gave me a 5% bonus to help cover the conversion, but he still had to manually reimburse me for the international fees.
Now, it’s becoming more expensive for me to play at the casino. It didn’t used to be this way. When I ask my current VIP host for help or a bonus, she thinks a 5% bonus is enough, not understanding that it doesn’t actually cover the extra fees. Trying to explain this to her is like talking to a brick wall. I’ve honestly given up.
Now she says if I get a cash back I can't get bonuses when making deposits. She's making the rules up day by day. It's a joke.
At this point, I feel like having a VIP host is pointless, and I’m questioning whether it’s even worth playing at this casino anymore.
Automatski prevedeno:
