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They are fraudsters. 150 free spins on the Book of Dead despite 3 or 4 times the same symbols next to each other, it doesn't count! They are scammers !!

Das sind Betrüger. 150 gratis Spins beim Book of Dead trotz dass 3mal oder 4 mal die gleiche Symbole nebeneinander sind zählt es nicht! Das sind Betrüger!!

Dear Marianna,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. When you get the same symbols, it doesn’t automatically mean you hit the winning combination. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Marianna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.