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i deposited money n i won 2049 so i withdrawn that money they ask me every paper work my photo id n keep on asking me this n that for 3 weeks after that they told me it with verification team than they verifyed me n after that they said its in check out n u will receive ur money today but today i go g mail that i open multiple account n so ur money cant be refunded i want to know how i can open 2 or 3 accounts n how a casino can allow anyone to open that n why they saying now so the only reason is they dont want to pay anyone winning i went through ask glamler n they said u complain heaps of times n we cant refund but i can believe that this is happening with me i hope u will resolve my proplem plz i lost money to win thanks

Dear Hemlesh,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? Have you redeemed any promotional offers in this casino? Any relevant communication can be sent to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hi thanks very much in getting back to me as far as i m concern i stay alone n nobody got any access in my phonei dont know how they saying that multiple account open we cant open more account because it will say ur account already with us n they keep on asking me to gave then every paper work for verfication in than at last they say its on check out there is no reason they can stop my money i m working alone n i use money to win some money so plz help me to get any or winning money thanks i m looking forward for ur kind reply plz

hi i have no body to use my phone n its impossble for anyone to use my phone so as far as i m concern i got only one account

Dear Hemlesh,

Have you redeemed any promotional offers in this casino? Any relevant communication between you and the casino can be sent to petronela.k@casino.guru. Thank you in advance.

no i havent i just open my account deposit money n start playing so i won that money n just withdrawn it

plz i have faith on u people i m looking n waiting fo ur kind reply plz hopefully u make me happy n not let me down

Thank you very much Hemlesh for your reply. Is there any communication between you and the casino that you could forward to my email address?

i was only chatting live with support people n they always say its with verification team so they ask this n that so i provide everything to them every documents they need its just they took 3 weeks n after that they say i open multiple account how can they allow anyone to open multiple account anyway see i won money on cabin bingo 1400 dollers they just deposited money after 24 hour nothing asked

it would be very greatful of u poeple to refund my money back i have no idea why they not giving me money which i won

Thank you very much Hemlesh for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

hi thanks i hope juli will solve my problem i m looking forward for the nice outcome plz

Dear Hemlesh,

I looked at your complaint and will do my best to help you. I would like to invite Slotjoint Casino into this conversation. Could you please forward any relevant evidence proving that the player has opened multiple accounts to my email: yuliia.k@guruadmins.com. Thank you in advance.

thanks very much i hope u will do ur best to help me i m waiting for ur reply n hopeful i will get my money back there is no reason for them to hold my money n not to refund my winning money

hi plz can u see what is happening with my case

Dear Hemlesh,

In cases where the casino is not willing to react on our request and we do not have a closer look on the case from both sides our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

what about if i lost big amount or lost big amount there must be some way to get ur money back other wise they will say to every people that u open multiple account n the case will be un solved like this its very stressful that this is not only happening to me i m pitty much sure there is other ways to solve or contact them they just cant get away with this this is fraud such a big casinos cant do with any people n u people r called casino guru to solve problems not just unsolve this case if u cant solve it than why u saying to send any complain we have i know the outcome very well it will be unsolved n i cant do anything so my deposit is lost n forget about winning money it will be very greatful if u can solve this case please i m looking foward for good outcome

casinos rating wont solve anybodys problem nobody sees rating when they play they only see rating now like what happened to me i wont be playing in that casino again thats for surethey r not honest they took 3 weeks and keep asking to send all paper work id proof of address etc why they ask that if i had multiple account thats just giving stress to people

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Juli

Casino.Guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear Hemlesh,

Unfortunately, we are so sorry that there is nothing much we can do in this matter. The casino has provided us evidence to sustain their claims that you breached the casino terms. After an examination of the proofs from the Slotjoint Casino, we decided in favour of the casino. The proofs provided by the casino are clear, and the casino has the right to block the player accounts. 

Hemlesh, if you disagree with our opinion, you can always file a formal complaint to the casino regulator (here is the e-mail: complaints@gaminglicences.com)

I 'am closing the complaint now as "rejected".

Best regards,

Juli