Postoji ozbiljan problem sa ovim kazinom. Počeću od vrha.
Po ispunjavanju uslova za klađenje pre 2 meseca rečeno mi je da je neophodan depozit od 25 dolara da verifikujem moj litecoin nalog za transakciju. Trebalo mi je nekoliko nedelja, ali sam konačno položio tačan iznos.
Prva crvena zastavica: Kada sam poslao više nego dovoljno lajtkoina na kazino depozitnu adresu, pokazalo se kao 24,65 dolara tačno ispod 25 dolara što je zaista čudno kada vidim kako mi moja kripto razmena/novčanik govori tačan iznos koji bih dobio nakon što platim naknade za gas. Nije trebalo više da bude naplata, pa sam proverio blok lanac i sasvim sigurno da je na njihovom kraju bila anomalija. Uzeli su tek toliko da ga stave ispod 25 dolara pre nego što su ga stavili na moj račun. Ali to nije bio problem u koji me je jedan kupac uverio. I dalje sam podigao obrvu jer šta su uradili sa ostatkom te promene koju su uzeli.
Prošlo je skoro dve nedelje jer su tvrdili da sada moram ponovo da bacim svoj račun kada sam već verifikovan pre nego što sam napravio depozit. U stvari, jedini razlog zašto sam saznao da moram da položim 25 dolara je taj što mi je ovo rečeno tek nakon što sam kic'd. 2. crvena zastava
Tako da sam na kraju nakon kic-a po drugi put stavio za povlačenje $180+$20=$200 sa računa. Trebalo im je skoro četiri dana da mi pošalju e-poštu u kojoj su rekli da sam založio preko 10 dolara dok sam igrao sa bonusom. Što je apsolutna laž jer nikada ne kladim tako visoko i imam više dokaza da su ovo izmislili da bi nezakonito oduzeli dobitke. U mejlu je navedeno da su moji dobici poništeni i moj depozit vraćen na moj račun.
Nepotrebno je reći da je srce palo, potpuno su me opljačkali. Otišao sam na svoj račun i sigurno su uzeli 180 dolara i ostavili mi nešto više od 25 dolara koje nisam mogao da podignem jer je minimum 100 dolara. Zato sam odlučio da pošaljem e-poštu o mom depozitu, a oni nikada nisu odgovorili. Pa sam se vratio da spalim novac od depozita da ga ne bi zadržali. Na kraju sam osvojio do 144,00 dolara za nekoliko minuta kladeći se 1,00 dolara i samo 1,00 dolara svaki okret namerno.
Pa sam opet otišao na povlačenje i želeo sam da vidim koji će izgovor imati ovaj put. I mimo mog apsolutnog rasuđivanja i procesa razmišljanja, oni su ponovo uzeli moj dobitak. Zatim sam koristio isti razlog zbog kojeg sam založio preko 10 dolara dok sam igrao. Bila sam toliko razbesnela zbog ove očigledne laži da sam neko vreme morala da odložim. I ne samo da su uzeli novi dobitak koji sam upravo osvojio ovaj put, već i moj depozit i ostavili moj račun na 0,05 dolara. Od tada se nisam čuo s njima uprkos pokušajima slanja e-pošte. Korisnička služba me jednostavno ignoriše ili završavaju sesiju ranije uz ponovljen predtekst.
Imam dva mejla od njih u kojima se tvrdi da sam tražio poništenje oba moja povlačenja, što je takođe potpuno netačno i njihov pokušaj prikrivanja. Imam snimke ekrana koje sve dokazuju. Malo su sporo uređivali moj nalog da bi se uklopio u njihovu priču. Veoma sam razočaran ovim kazinom i pojedincima koji rade na ovaj način iu ovom kazinu. Siguran sam da nikada neću videti nijedan moj dobitak ili svoj depozit.
There is a serious issue with this casino I will start from the top.
Upon completing wagering requirement 2 months ago I was told a $25 deposit was necessary to verify my litecoin account for transaction. Took me a few weeks but I finally deposited the correct amount.
First red flag: When I sent more than enough litecoin to casino deposit address it showed as $24.65 right below $25 which is real strange seeing how my crypto exchange/wallet tells me the exact amount the would receive after I paid gas fees. There should've been no more charges, so I checked the blockchain and sure enough there was an anomaly on their end. They took just enough to put it below $25 before putting it into my account. But that wasn't an issue one customer rep assured me. Still raised a brow on my end because what did they do with the rest of that change they took.
Nearly two weeks pass because they claimed now I had to kyc my account again when I was already verified before making a deposit. In fact, the only reason I found out I had to deposit $25 is because I wasn't told this until after I kyc'd. 2nd red flag
So eventually after kyc for the 2nd time I put in for a withdrawal $180+$20=$200 out of the account. Took them nearly four days to send me an email saying that I wagered over $10 while playing with a bonus. Which is an absolute lie because I never wager that high and I have more evidence they make this up to confiscate winnings unlawfully. In the email it stated my winnings were voided and my deposit returned back to my account.
Needless to say heart dropped, they completely ripped me off. I went to my account and sure enough they took the $180 and left me a little over $25 which I could not withdrawal because the minimum is $100. So I decided to email about my deposit they never responded. So I went back in to burn the deposit money so they wouldn't keep it. I ended up winning up to $144.00 in a matter of minutes wagering $1.00 and only $1.00 every spin purposely.
So yet again I went to withdrawal, and wanted to see what excuse would they have this time. And beyond my absolute reasoning and thought process they took my winnings again. Then used the same reason that I wagered over $10 while playing. I was so infuriated by thus blatant lie I had to set my down for awhile. And not only did they take the new winnings I just won this time, but also my deposit and left my account at $0.05. I haven't heard from them since despite my email attempts. Customer service just ignores me or they end the session early with repeated pre-text.
I have two emails from them claiming I requested a reverse on both of my withdrawals which is also completely untrue and their attempt at a cover up. I have screenshots proving everything. They were a bit slow editing my account to fit their story. I am highly disappointed in this casino and the individuals who operate in this manner at thus casino as well. I'm sure I will never see any of my winnings or my deposit.
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