Poštovani georgesava9026,
Hvala vam puno što ste podneli žalbu. Pre svega, dozvolite mi da vam čestitam na sjajnoj pobedi.
Imajte na umu da je uobičajena procedura za kazina da revidiraju račune igrača, posebno nakon što ostvare značajan dobitak. Prema našem iskustvu, može potrajati 14 dana, ali svaki kazino je drugačiji i ima svoju proceduru koju treba poštovati. Zato savetujemo igračima da budu strpljivi i da u potpunosti sarađuju sa kazinom.
- Možete li da navedete da li ste ranije podizali dobitke iz ovog kazina ili je ovo bila vaša prva pobednička igra?
- Da li je vaš nalog u prošlosti uspešno verifikovan?
- Da li ste iskoristili neku promotivnu ponudu kada ste položili poslednji depozit?
Nadamo se da ćemo moći da vam pomognemo što je pre moguće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Petronela
Dear georgesava9026,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure that needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
- Could you please specify if you have withdrawn any winnings from this casino in the past or if this was your very first winning game session?
- Was your account successfully verified in the past?
- Have you redeemed any promotional offer when placing your last deposit?
Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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