Dragi kristinp50,
Zahvaljujemo se na ljubaznoj pažnji i strpljenju u rešavanju ovog problema, koji je mogao ozbiljno da utiče na vaše raspoloženje i iskustvo u našem kazinu. Cenimo što niste odustali od pokušaja da dođete do logičnog rešenja i, kako bismo dali sve od sebe i ispravili stvari, želeli bismo da objasnimo korake koje smo do sada preduzeli.
Pored toga, već smo vam poslali nekoliko pisama sa informacijama neophodnim za rešavanje problema i radujemo se vašem daljem odgovoru.
Prvo smo zatražili PDF izvod iz banke, što je neophodna komponenta u finansijskim pitanjima. Ova izjava nam omogućava da identifikujemo sve nijanse, proverimo prisustvo ili odsustvo određenih transakcija i predstavlja svojevrsni dokaz i za našu i za vašu stranu.
U drugom pismu, nakon vašeg zahteva u vezi sa nemogućnošću prijavljivanja na nalog, pokušali smo da vam pomognemo da postavite privremenu lozinku. Ovo je pouzdan i brz način da ponovo dobijete pristup svom nalogu i nastavite da ga koristite u potpunosti. Da biste dobili takvu lozinku, morate poslati zvaničan zahtev u svoje ime i preuzeti punu odgovornost za ovu akciju, navodeći to u pisanoj formi. Nakon toga, moći ćete da primite ovu lozinku i da nastavite da koristite Uslugu.
Na osnovu vaših najnovijih poruka, već smo vam ponudili rešenje za problem tako što smo predložili obradu povlačenja alternativnim metodom.
Razumemo da vas ova situacija može uznemiriti, ali budite uvereni da je naš tim obradio vaše zahteve i da sada čeka vaš odgovor i akciju. Naš glavni cilj je da obezbedimo bezbedno i pošteno okruženje za igre za sve naše igrače.
Srdačan pozdrav,
Spinch Team.
Dear kristinp50,
We would like to thank you for your kind attention and patience in resolving this issue, which could have seriously affected your mood and experience at our casino. We appreciate that you have not given up trying to reach a logical solution and, in order to do our best and to make things right, we would like to explain the steps we have taken so far.
Furthermore, we have already sent you several letters containing the information necessary to resolve the issues, and we were looking forward to your further response.
Firstly, we requested a PDF of your bank statement, which is a necessary component in financial matters. This statement allows us to identify all the nuances, check the presence or absence of certain transactions and is a kind of proof for both our side and yours.
In the second letter, following your request regarding the inability to log in to your account, we tried to help you set a temporary password. This is a reliable and quick way to regain access to your account and continue using it fully. In order to receive such a password, you must send an official request on your own behalf and take full responsibility for this action, stating this in writing accordingly. After that, you will be able to receive this password and continue to use the Service.
Based on the latest messages from you, we have already offered you a solution to the issue by suggesting processing the withdrawal using an alternative method.
We understand that this situation may be upsetting for you, but please be assured that our team has processed your requests and is now waiting for your response and action. Our main goal is to provide a safe and fair gaming environment for all our players.
Best regards,
Spinch Team.
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