Poštovani haniaztiler1,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li ste ranije izvršili uspešna povlačenja?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa? Ako ste igrali sa bonusom, pošaljite mi snimak ekrana ili link do njega.
Kakav odgovor dobijate od korisničke podrške kada pitate o statusu vašeg zahteva za povlačenje?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear hanyaztyler1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the screenshot or a link to it.
What response do you receive from customer support when you ask about the status of your withdrawal request?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Automatski prevedeno:
Ponovo još jedan generički odgovor od spinland.bet
