Nejasno mi je zašto postoji opetovana potreba da se naglašava da dnevne i nedeljne turnire organizuje Spinline, a ne pojedinačni provajderi. Priznao sam i pomenuo ovu tačku kada je prvi put pomenuta. S obzirom na trenutne probleme i nedostatke u vašem sistemu turnira, ne verujem da je ovo nešto čime se vredi hvaliti. Umesto toga, cenio bih da se fokusiram na rešavanje pitanja koja sam postavio, a koja i dalje ostaju bez odgovora.
Evo mojih nedoumica koje zahtevaju pojašnjenje:
1-Učešće na turniru 8. januara:
Kako je moguće da nisam bio na turniru 8. januara kada sam tog dana uložio otprilike 1.500 dolara?
Dobitke na 2 turnira kao bonus:
Gde u Uslovima i odredbama stoji da se dobici sa turnira smatraju bonusom?
3 - Konfliktne informacije iz korisničke službe:
Tvrdite da nisam bio na turniru 8. januara, ali kada sam kontaktirao korisničku podršku 9. januara, oni su konkretno naveli moj dobitak sa tog turnira. Kako objašnjavate ovo neslaganje?
4-Uticaj zahteva za povlačenje na bonuse i turnire:
Rekli ste: „Proces povlačenja nije uticao na vašu sposobnost da primate bonuse ili učestvujete na turnirima." Međutim, kada sam se 9. januara raspitivao o dobicima od 8. januara, dobio sam e-poruku u kojoj se navodi:
„Izvinjavamo se, naš sistem automatski blokira funkciju izdavanja bonusa kada postoji aktivan zahtev za povlačenje. Stoga, nismo u mogućnosti da kreditiramo vaš bonus."
Ova dva odgovora su kontradiktorna. Koja je tačna?
Učešće na turniru sa 5 blokada:
Ako proces povlačenja zaista nije uticao na moju sposobnost da primam bonuse ili učestvujem na turnirima, šta me je onda sprečilo da primim dobitke sa turnira 8. januara i da ne mogu da učestvujem na turniru 9. januara?
6-neiskorišćeni bonus ulaz:
Pomenuli ste odeljak 7 vaših uslova i odredbi bonusa:
„Igrači ne mogu da aktiviraju prethodno neiskorišćene bonuse nakon zahteva za povlačenje."
Ova izjava implicira postojanje neiskorišćenog bonusa, što je u suprotnosti sa vašom tvrdnjom da je sve tačno obrađeno.
7. Vreme zahteva za povlačenje:
Moj zahtev za povlačenje je podnet 7. januara, pre nego što je počeo turnir 8. januara. Dakle, kada je turnir počeo, već sam podneo zahtev za povlačenje i sve do večeri 8. januara mogao sam da pratim svoje bodove na tabeli lidera turnira. Kada sam proverio poziciju kada je turnir završen, moje ime više nije bilo moguće pronaći na listi.
Ako nisam bio u mogućnosti da prikupim dobitke sa turnira, onda ne bih mogao da uđem i pratim svoje bodove.
8- Tačnost i transparentnost sistema:
Rekli ste: „Naš sistem automatski upravlja svim rezultatima turnira i raspodelom nagrada kako bi se obezbedila tačnost i transparentnost."
U teoriji, ovo zvuči idealno, ali je očigledno da vaš sistem nije ni tačan ni transparentan. Verovatno je došlo do greške u kodu vašeg sistema ili u procesima koji su izazvali ovaj problem.
9-Rezultati istrage:
Tvrdili ste: „Potvrđujemo da ste zaslužni za sve turnire na kojima ste učestvovali i da tokom istrage nisu identifikovani nikakvi problemi."
Odlučno poričem da sam bio zaslužan za sve turnire na kojima sam učestvovao. Ako vaša istraga nije mogla da identifikuje problem, onda je jasno da postoje nedostaci u procesu ili previđene greške.
Uveravam vas da imam mnogo bolje stvari da uradim od toga da na internetu raspravljam o svom slučaju preko 60 dolara — iznos koji bih, po svoj prilici, ionako na kraju vratio u kazino. Međutim, ovde je nešto očigledno pošlo naopako, bilo zbog ljudske greške ili sistemskog problema.
Jedini način da kazino reši i reši takve probleme je da vam igrači poput mene skrenu pažnju na njih. Nadam se da se na taj način ovaj problem može rešiti i sprečiti da utiče na druge igrače u budućnosti.
I’m unclear why there’s a repeated need to emphasize that the daily and weekly tournaments are organized by Spinline rather than individual providers. I acknowledged and referenced this point when it was first mentioned. Given the current issues and flaws in your tournament system, I don’t believe this is something worth boasting about. Instead, I’d appreciate a focus on addressing the questions I’ve raised, which continue to go unanswered.
Here are my concerns, which require clarification:
1-Tournament Participation on January 8:
How is it possible that I wasn’t part of the tournament on January 8 when I wagered approximately $1,500 that day?
2-Tournament Winnings as Bonus:
Where in the Terms and Conditions is it stated that winnings from a tournament are considered a bonus?
3-Conflicting Information from Customer Service:
You claim I wasn’t entered in the tournament on January 8, yet when I contacted customer service on January 9, they specifically referenced my winnings from that tournament. How do you explain this discrepancy?
4-Impact of Withdrawal Requests on Bonuses and Tournaments:
You stated, "The withdrawal process did not impact your ability to receive bonuses or participate in tournaments." However, when I inquired on January 9 about the winnings from January 8, I received an email stating:
"We apologize, our system automatically blocks the bonus issuing function when there is an active withdrawal request. Therefore, we are unable to credit your bonus."
These two responses are contradictory. Which one is correct?
5-Blocking Tournament Participation:
If the withdrawal process truly didn’t affect my ability to receive bonuses or participate in tournaments, then what prevented me from receiving the winnings from the January 8 tournament and not be able to participate in the January 9 tournament?
6-Unused Bonus Admission:
You referenced Section 7 of your Bonus Terms & Conditions:
"Players cannot activate previously unused bonuses after a withdrawal request."
This statement implies the existence of an unused bonus, contradicting your claim that everything was processed accurately.
7-Timing of Withdrawal Request:
My withdrawal request was made on January 7, before the January 8 tournament began. So when the tournament began, I had already made the withdrawal request, and up until the evening of January 8 I was able to track my points on the tournament leader board. When I check the standing once the tournament had completed, my name was no longer able to be found on the list.
If I was unable to collect winnings from the tournament, then I should not have been able to enter and track my points.
8- System Accuracy and Transparency:
You stated, "All tournament results and prize distributions are handled automatically by our system to ensure accuracy and transparency."
In theory, this sounds ideal, but it’s evident that your system is neither accurate nor transparent. It’s likely there’s an error in your system’s code or processes that caused this issue.
9-Investigation Results:
You claimed, "We confirm that you were credited for all tournaments you participated in, and no issues were identified during the investigation."
I firmly deny that I was credited for all tournaments I participated in. If your investigation couldn’t identify the issue, then it’s clear there are flaws in the process or overlooked errors.
I can assure you that I have far better things to do than argue my case online over $60—an amount that, in all likelihood, I would have ended up putting back into the casino anyway. However, something clearly went wrong here, whether due to human error or a system issue.
The only way for the casino to address and fix such issues is by players like myself bringing them to your attention. My hope is that by doing so, this problem can be resolved and prevented from affecting other players in the future.
Automatski prevedeno:
