Fudbaler Severne Rajne Vestfalije čeka na povlačenje manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Ova žalba je zatvorena kao nerešena jer je kazinu dato dovoljno vremena da se pozabavi i popravi probleme sa povlačenjem.
The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. This complaint was closed as unresolved as the casino was given sufficient time to address and rectify the withdrawal problems.
Fudbaler Severne Rajne Vestfalije čeka na povlačenje manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Ova žalba je zatvorena kao nerešena jer je kazinu dato dovoljno vremena da se pozabavi i popravi probleme sa povlačenjem.
Dugo sam razmišljao da li želim da uložim žalbu, nakon što sam razmislio i pročitao neke kritike ovde na forumu, sada sam odlučio da to uradim.
Pre svega, stvarno mi se sviđa kazino i imao sam sreće da dobijem maksimalnu pobedu na Fruit Parti.
Moje korisničko ime u kazinu Spinpirate: loid1337
ALI. Čekam isplatu od 5. marta 2023.
Dana 05. 03. 2023. prijavio sam se za svoju prvu isplatu od 300 €, ovo je konačno prihvaćeno 03. 14. (što je po mom mišljenju trajalo PUNO predugo) i još uvek nije pripisano na moj bankovni račun.
Zatražio sam drugu isplatu 10. marta 2023. i ona još uvek nije prihvaćena, iako je u uslovima sajta navedeno da bi to trebalo da se desi za 1-2 radna dana.
Treću isplatu sam zatražio 14. marta 2023. godine, koja naravno još nije prihvaćena.
Svaki dan pišem u čet za podršku i pitam šta se dešava, što mi uvek daje isti odgovor: dobijam svoj novac, ali moram da budem strpljiv!
Moje pitanje je da li zaista dobijam svoj novac? i ako je tako KOLIKO treba da čekam?
Tražim pojašnjenje i odgovarajući odgovor od Spinpirate kazina!
Hvala puno
I've been thinking longer whether I want to file a complaint, after thinking about it and reading some reviews here in the forum, I've now decided to do it.
First of all, I actually really like the casino and was lucky enough to get a max win at Fruit Party.
My username at Spinpirate Casino: loid1337
BUT. I've been waiting for a payout since March 5th, 2023.
On 03/05/2023 I applied for my first payout of 300€, this was finally accepted on 03/14 (which in my opinion took MUCH too long) and has still not been credited to my bank account.
I requested the second payout on March 10th, 2023 and it has still not been accepted, although the terms and conditions of the site state that this should happen in 1-2 working days.
I requested the third payment on March 14, 2023, which of course has not yet been accepted.
I write to the support chat every day and ask what's going on, which always gives me the same answer: I get my money but I have to be patient!
Now my question, do I really get my money? and if so HOW LONG should I wait for it?
I request clarification and an appropriate response from Spinpirate Casino!
Thanks very much
Ich jetzt länger überlegt, ob ich ein beschwerde einreichen möchte, nach überlegen und lesen einiger reviews hier im forum habe ich mich nun dazu entschieden es zu tun.
Zuerst einmal ich mag das Casino eigentlich wirklich gerne und hatte auch das Glück einen Maximal Gewinn bei Fruit Party zu erzielen.
Mein Nutzername im Spinpirate Casino: loid1337
ABER. Ich warte nun seit dem 05.03.2023 Auf eine Auszahlung.
Am 05.03.2023 Habe ich meine erste Auszahlung von 300€ beantragt, diese wurde am 14.03 endlich Aktzeptiert (Was meiner meinung nach schon VIEL zu lange gedauert hat) und ist auch immer noch nicht auf meinem Bankkonto eingegangen.
Die Zweite Auszahlung habe ich am 10.03.2023 angefragt und sie wurde bislang immernoch nicht angenommen, obwohl in den AGBs der Seite steht dass dies in 1-2 Werktagen passieren sollte.
Die Dritte Auszahlung habe ich am 14.03.2023 Angefragt, diese ist natürlich auch noch nicht Aktzeptiert.
Ich schreibe Täglich in den Support Chat und frage was los ist, dieser gibt mir immer die gleiche Antwort: Ich bekomme mein Geld aber ich muss mich gedulden!
Jetzt meine frage, bekomme ich denn wirklich mein Geld? und wenn ja WIE LANG soll ich darauf warten?
Ich bitte um Aufklärung und eine angemessene Antwort vom Spinpirate Casino!
Vielen dank
Dear loidcasino1337,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Tako da sam KIC verifikovan, zapravo sam primio isplatu od ovog kazina pre otprilike mesec dana, koja nije trajala toliko dugo kao trenutne. Takođe se bojim da neću dobiti novac zbog mnogih drugih ljudi sa istim problemom.
So I'm KYC verified, I actually received a payout from this casino about a month ago, which didn't last as long as the current ones. I'm also afraid of not getting my money because of the many other people with the same problem.
Also KYC verifiziert bin ich, ich habe tatsächlich auch schon vor ca einem Monat eine Auszahlung von diesem Casino erhalten, diese dauerte auch so nicht lange wie die jetzigen. Ich habe auch durch die vielen anderen Leute mit dem gleichen problem, langsam angst mein Geld nicht zu bekommen.
Poštovani loidcasino1337,
Želeli bismo da se izvinimo zbog neprijatnosti izazvanih tekućim problemom sa NodaPai-om. Ispostavilo se da je to veći problem nego što se u početku očekivalo. Međutim, želimo da vas uverimo da naš tim naporno radi na rešavanju svih neizmirenih i nedostajućih isplata i očekujemo da će svi problemi biti rešeni do kraja ove nedelje.
Razumemo da je ovo kašnjenje možda izazvalo frustraciju i neprijatnosti za vas, i zbog toga vam nudimo naše iskreno izvinjenje. Da bismo pokazali da cenimo vaše strpljenje tokom ovog perioda, radimo na malom gestu koji će biti dodat na vaše naloge sledeće nedelje. Uskoro ćete dobiti e-poruku o tome.
Želimo da istaknemo da će sve isplate biti obrađene, a mi činimo sve da to bude što pre. Još jednom se izvinjavamo zbog prouzrokovanih neprijatnosti i cenimo vaše razumevanje.
Hvala vam na kontinuiranoj podršci.
Srdačan pozdrav,
Spinpirate
Dear loidcasino1337,
We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.
We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.
We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.
Thank you for your continued support.
Best regards,
Spinpirate
Hvala vam puno na odgovoru, nažalost moja uplata, koja je primljena 10. marta, još nije stigla.
I 2 druge tražene isplate i dalje nisu prihvaćene.
Da vidimo šta se dešava tokom nedelje...
Thank you very much for the answer, unfortunately my payment, which was accepted on March 10th, has not yet arrived.
And the 2 other requested payouts were still not accepted.
Let's see what happens during the week...
Vielen dank für die Antwort, meine Auszahlung die am 10.03 Aktzeptiert wurde ist leider noch nicht angekommen.
Und die 2 weitern angefragten Auszhalungen wurden auch noch immer nicht angenommen.
Mal sehen was im laufe der Woche passiert...
Poštovani loidcasino1337,
Obaveštavamo vas da su završne faze testiranja počele jutros, a sva plaćanja i obrada će se nastaviti u ponedeljak, 27. marta. Razumemo da je ovo bilo frustrirajuće iskustvo za sve i izvinjavamo se zbog prouzrokovanih neprijatnosti.
Kao što je ranije pomenuto, svi biste uskoro trebali pronaći dobar proizvod na svojim nalozima igrača u znak zahvalnosti za vaše strpljenje i razumevanje. Nadamo se da će ovaj gest pomoći da se nadoknadi poremećaj izazvan nedavnim problemima.
Još jednom se izvinjavamo zbog čitavog nereda i uveravamo vas da činimo sve što možemo da rešimo situaciju što je pre moguće. Hvala vam na saradnji i kontinuiranoj podršci.
Srdačan pozdrav,
Spinpirate
Dear loidcasino1337,
We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.
As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.
Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.
Best regards,
Spinpirate
Poštovani loidcasino1337,
Želeli bismo da iskoristimo ovu priliku da izrazimo našu iskrenu zahvalnost na vašem strpljenju i razumevanju tokom nedavnog kašnjenja u obradi uplata. Razumemo da je ovo bilo frustrirajuće vreme za vas i želimo da vas uverimo da neumorno radimo na rešavanju problema što je pre moguće.
Želeli bismo da se izvinimo za sve neprijatnosti koje vam je ovo možda izazvalo i za bilo kakav stres ili brigu koje je to moglo da izazove. Nažalost, imamo veći problem sa jednim od naših portala za plaćanje, što je uticalo na našu sposobnost da obrađujemo uplate onoliko efikasno koliko bismo želeli.
Međutim, sa zadovoljstvom možemo da objavimo da se uplate sada ponovo kreću i da ćemo danas obrađivati isplate za naše igrače. Znamo da će vam ova vest doneti olakšanje i naporno radimo na tome da se ovo kašnjenje ne ponovi u budućnosti.
U znak zahvalnosti za vaše razumevanje, želimo da vas obavestimo da će svaki igrač u narednim danima pronaći mali poklon na svom nalogu. Nadamo se da će vam ovaj gest pomoći da nadoknadite sve nastale neprijatnosti i da ćete moći da uživate u igranju na našoj platformi.
Još jednom se izvinjavamo za eventualne neprijatnosti izazvane kašnjenjem u obradi uplata. Želimo vam puno sreće sa dobrotom koju ćete uskoro dobiti i radujemo se što ćemo nastaviti da vam pružamo najbolje moguće iskustvo igranja.
Hvala vam na kontinuiranoj podršci i razumevanju.
S poštovanjem,
Scatterhall / Spinpirate
Dear loidcasino1337,
We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.
We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.
However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..
As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.
Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.
Thank you for your continued support and understanding.
Sincerely,
Scatterhall / Spinpirate
ažuriran:
Nažalost, oslabio sam tokom dugog čekanja i prokockao €1000 koje sam zapravo želeo da podignem.
Juče je moj nalog imao grešku zbog koje više nisam mogao da pristupim svom korisničkom profilu, ali mi je podrška tada vrlo brzo pomogla i rešila moj problem otvaranjem novog naloga i moje preostale uplate su prepisane na novi nalog.
Zatim sam zatražio isplatu i odmah je prihvaćeno.
Nadam se da će novac uskoro biti na mom računu.
updated:
Unfortunately, I became weak during the long wait and gambled away €1000 that I actually wanted to withdraw.
Yesterday my account had a bug with which I could no longer access my user profile, but the support then helped me very quickly and solved my problem by opening a new account and my remaining payments were overwritten on the new account.
I then requested the payout and it was accepted immediately.
I hope the money will be in my account soon.
Update:
Leider bin ich in der langen Wartezeit schwach geworden und habe 1000€ die ich eigentlich abheben wollte verspielt.
Gestern hatte mein Account hatte einen bug mit dem ich mein Nutzerprofil nicht mehr erreichen konnte, daraufhin hat mir der support aber sehr schnell geholfen und mein problem behoben indem ich einen neuen Account eröffnen sollte und meine restlichen auszahlungen wurden mit auf den neuen account überschrieben.
Ich hab die Auszahlung dann beantragt und sie wurde sofort aktzeptiert.
Ich hoffe das Geld ist bald auf meinem Konto.
Pozdrav svima,
Hvala obojici na odgovorima.
loidcasino1337, nadam se da ćete vrlo brzo dobiti svoje povlačenje. Ovu žalbu ću držati otvorenom dok ne potvrdite da je povlačenje uspešno. Obaveštavajte me o daljem razvoju događaja.
Hello everyone,
Thank you both for your replies.
loidcasino1337, I hope you will receive your withdrawal very soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
Spinpirate.com je sada nedostupan
Casinoguru zaista je vreme da skinete ova kazina za prevare sa svog sajta i prestanete da terate igrače sa ocenom 7.2 da spaljuju svoj novac!!!
To je takođe bio poslednji put da sam verovao Casinoguru rejtingu.
Spinpirate.com is now unavailable
Casinoguru it's really time you took these scam casinos off your site and stopped making players with a 7.2 rating burn their money!!!
Was also the last time that I trusted a Casinoguru rating.
Spinpirate.com ist nun nicht mehr erreichbar
Casinoguru es ist mal wirklich Zeit, dass ihr diese Betrüger Casinos von eurer Seite nehmt und nich mehr spieler mit einer 7.2 Bewertung dazu bringt ihr Geld zu verbrennen!!!
War auch das letzte mal, dass ich auf eine Casinoguru Bewertung vertraut habe.
Cenimo ažuriranja i prihvatamo da rešavanje problema sa dobavljačem plaćanja može predstavljati izazov za kazino. Međutim, naš je stav da igrači ne bi trebalo da čekaju više od mesec dana da dobiju svoje dobitke. Kao rezultat toga, daćemo kazinu još nedelju dana da popravi situaciju. Ukoliko do utorka sledeće nedelje (11. aprila) od igrača ne dobijemo potvrdu da su primili sredstva, sve žalbe koje su u toku biće označene kao nerešene. Kazino će imati priliku da ponovo otvori ove slučajeve kada problem bude rešen. Nadamo se da će rok od nedelju dana biti dovoljan da sva povlačenja budu uspešno obrađena. Molimo igrače da nas obaveste ako dobiju sredstva do utorka. Hvala vam na strpljenju i saradnji.
We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation.
Na žalost, izgleda da pitanje kašnjenja plaćanja nije rešeno. Uprkos tome što smo priznali da kazino možda nije u potpunosti kriv, primili smo izveštaje od nekoliko igrača koji ukazuju da dobavljač plaćanja nije svestan problema. Štaviše, nismo primili nikakva ažuriranja od kazina o ovom pitanju. Kao rezultat toga, odlučili smo da zatvorimo sve nerešene žalbe kao nerešene.
Razumemo da ova odluka može biti nezadovoljavajuća za igrače koji čekaju svoje dobitke, ali se nadamo da će to podstaći kazino da preduzme akciju. Nadamo se da će smanjenje rejtinga kazina, kao rezultat ovih nerešenih slučajeva, poslužiti kao motivacija da izvrše neophodne promene. Kazino može zatražiti da se žalba ponovo otvori u budućnosti ako je proces povlačenja fiksiran. U međuvremenu, pozivamo kazino da obavesti svoje igrače o problemu povlačenja i da marljivo radi na pronalaženju alternativnih načina plaćanja za svoje klijente.
Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.
We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.
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Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.