Igrač iz Južne Afrike otkupio je bonus dok je imao čekanje na povlačenje.
5. kolovoza moja isplata iz 4. je otkazana i moja dobit je poništena zbog otkupa kupona dok je isplata u tijeku. Nakon razgovora s nekoliko savjetnika, pitanje nije riješeno. Nisam bio svjestan zlodjela, jer sam u dva navrata obavio isplatu i nastavio igrati. Jedan od savjetnika priznao je da su ova tri događaja bila nadzor nad kasinima - imam dokaz. Svaki put kada pobijedim otkupljivao sam kupone bez ikakvih problema. Čini mi se da se to pitanje sada dogodilo zbog većeg iznosa koji sam osvojio. Želio bih da isplata ide prema planu 4. i praznina mojih dobitaka se preokrene jer ne bih igrao da sam znao da će se to dogoditi. Da biste potvrdili, postavljen je presedan. U prethodnim prilikama moje isplate su bile uspješne nakon što sam zatražio isplatu i zatim otkupio kupon. Ovo ne bi trebalo biti drugačije.
On the 5th of August my payout from the 4th was cancelled and my winnings void for redeeming a coupon while the payout was pending. After speaking with several consultants the issue was not resolved. I was unaware of the wrongdoing because I had on two previous occasions done a payout and continued playing. One of the consultants admitted that these three events have been an oversight of the casino’s — I have proof. Each time I have won, I have redeemed coupons with no issues. It seems to me that this issue has occurred now because of the larger amount that I won. I would like the payout to go ahead as planned on the 4th and the void of my winnings to be reversed as I would not have played if I had known this would occur. To confirm, a precedent has been set. On previous occasions my payouts have been successful after I have requested a payout and then redeemed a coupon. This should be no different.
Draga Michelle,
Hvala vam puno na podnošenju žalbe. Žao mi je što čujem o vašem problemu. Imajte na umu da je u većini kockarnica zabranjeno više aktivnih bonusa u isto vrijeme. Provjerio sam T&C ( https://www.springbokcasino.co.za/terms-and-conditions ) i otkrio ovo:
„Igrači sa jednim ili više podizanja čekanja koji se trenutno nalaze na svom računu ne ispunjavaju uslove za primanje bilo kakvih bonusa, promotivnih ili bilo kojih drugih, sve dok se takvi izvlačenja ne obrade ili ponište. Zloupotreba ove politike, kao što je definisano od strane kazina, može rezultirati otkazivanjem igračevih dobitaka "
Bi li tako ljubazan i proslijedio svu relevantnu komunikaciju između vas i kockarnice (zajedno s dokazima o kojima ste govorili u svojoj poruci) na kristina.s@casino.guru ?
Radujemo se što ćemo vam se javiti.
Srdačan pozdrav,
Kristina
Dear Michelle,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that having multiple active bonuses at the same time is prohibited in most casinos. I checked the T&Cs (https://www.springbokcasino.co.za/terms-and-conditions) and I found this:
"Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings"
Would you be so kind and forward all the relevant communication between you and the casino (together with proof you were talking about in your message) to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
Neće prihvatiti vašu adresu e-pošte. moj problem je da pravilo treba primjenjivati uvijek u suprotnom postavlja presedan da je prihvatljivo
Nedavno sam pokrenuo daljnja pitanja s casinom koji je, nadam se, bolje prenio poruku. Jednom kada odgovore na to - ako je odgovor nezadovoljavajući, pustiću vas i u to. Samo im želim pružiti poštenu priliku da odgovore
It won’t accept your mail address. my issue is that the rule should be applied always otherwise it sets the precedent that it’s acceptable
I have recently raised further issues with the casino that has hopefully gotten the message across better. Once they reply to that- if the response is unsatisfactory I will let you in on that too. I just want to give them a fair chance to respond
Nije bilo uspeha. Na njihovoj web stranici spominju da imaju Centralni sistem za sporove (CDS) za pomoć u slučajevima koji ne mogu dostići sretnu točku - pa ne mogu predati obrazac jer Springbok Casino nije s njima. Nije na spisku. Niko u njihovom pozivnom centru ne zna prokletu stvar.
evo poslednjeg maila koji sam im poslao
Uhvatio sam 3 puta.
Prva dva su glatko plovila. Uplaćeni su igrali neke kupone kako bi ostali zauzeti. Pod pretpostavkom da se pravilo ne primjenjuje. Isto sam uradio i sa mojim narednim. Takođe nema problema
Treća - bez upozorenja je nestala. Moj 10750 je nestao. Jer sam prekršio jedno „pravilo" koje ranije nije bio problem.
To im ide od ruke. Preveliko sam prepričavao priču i rečeno mi je da se isplata novca odbija. To nije dovoljno dobro.
Reon jedan od prvih s kojima sam razgovarao rekao je da su druga dva blagajna gdje sam otkupio kupone i nadzor. Imam snimke ovoga.
Potom sam u nedjelju razgovarao s nadređenim, koji je prvo zatvoren, a zatim otpušten. Objasnio sam šta sam učinio gore, a zatim sam je pitao i o Centralnom sistemu sporova - koji se spominje na web lokaciji kao način da se stvari dalje shvate ako ne dođete dobro. Pa, Springbok nije jedno od kockarnica u kojima se vode sporovi iako se nalazi na vašoj web stranici. Nitko od korisnika koji ne podržavaju kupce ni ne zna što je ovo - što je čudno s obzirom da oni rade tamo, a od nas kao igrača se očekuje da podržavamo i zapamtimo milion uvjeta. Čini se vrlo nepravedno.
Zato pitam, ako ne mogu da kontaktiram sa njima, ko da taktujem da osporim stvar.
Tada su se zadnjih 48 sati čekale dobre vijesti kao nadzornik s kojim sam razgovarao kao da je mislio da bi se moglo postići rješenje. Cijeli dan šaljem poruke korisničkoj službi kako bih saznao kada ću dobiti odgovore na svoja pitanja. U posljednjih 6 sati prošlo je - „pazite na pretinac pristigle pošte"
Sad sam razgovarao s Liamom koji mi je rekao da su i dalje zauzeti istragom, a nekoliko poruka kasnije kaže da ne zna na što čekam, iako vidi da je odbijen. Pa zašto mi je vreme izgubljeno. Jako sam umorna od ovoga
There has been no success. On their website they mention that they have the Central Dispute system (CDS) to help cases that can’t reach a happy point- well I can’t submit the form as Springbok Casino is not with them. Not in the list. No one in their call Centre knows a damn thing.
here is the last mail I sent them
I have cashed out a 3 times.
The first two were smooth sailing. Cashed out played some coupons to keep busy. Assumed the rule didn’t apply. Did the same with my next one. Also no problem
Third one- without warning boom- gone. My 10750 disappeared. Because I broke a "rule" one that has not been a problem before.
This is getting out of hand. I am over retelling the story and being told the cashout is declined. That’s not good enough.
Reon one of the first I spoke to said that the other two cashouts where I redeemed coupons were and oversight. I have screenshots of this.
I then spoke to a superior on Sunday who was first closed off and then loosened up. I explained what I did above and then also asked her about the Central Dispute System- which is mentioned on the site as a means to take matters further if you don’t come right. Well Springbok is not one of the casinos they handle disputes for even though it’s on your website. None of the customer support people even know what this is- which is weird considering they work there and us as players are expected to uphold and remember a million terms and conditions. Seems very unfair.
So I ask, If I can’t contact them then who do I co tact to dispute the matter.
Then the last 48 hours I have been waiting for good news as the supervisor I spoke to seemed to think a resolution could be reached. I have sent messages to customer support all day to find out when I will get answers to my issues. For the past 6 hours it’s been- "keep an eye on your inbox"
Now I spoke to Liam who told me that they still busy investigating and a few messages later says he doesn’t know what I’m waiting for though as he can see it’s been rejected. So why is my time wasted. I am very tired of this
Sada su mi rekli da je jedan izuzetak, a sat vremena kasnije kažu da su napravljena dva izuzeća i da sam upoznat sa ovim pravilom, tako da se ne može uraditi treći.
Now I was told one was an exception then an hour later they say two exceptions were made and that I was made aware of this rule so a third can’t be done.
Puno hvala Michelle na odgovoru. Sada ću vašu žalbu prenijeti kolegi Mateju koji će vam biti na raspolaganju. Želim vam puno sreće i nadam se da ćemo svoj problem uskoro riješiti na zadovoljstvo.
Thank you very much Michelle for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Kazino sada tvrdi da su prijavili ljubaznost s prethodnom isplatom, ali niko o tome nije imao pojma dok nisam spomenuo CDS, pa korespondencija koju tražim nije poslana i kada tražim da se svi chat preda kao cjelina. ' Rekao sam da je protiv politike kasina
The casino is also now claiming they granted courtesy with the previous payout- however no one had any idea of this until I mentioned CDS so correspondence I request isn’t sent and when I ask for all the chat to be forwarded as a whole I’m told it’s against casino policy
21. jula sam pobijedio i unovčio novac, tada sam znao za termin koji kaže da ne možete koristiti kupone dok je na čekanju, pokušao sam je otkupiti i to je uspjelo, drugi put ako bih otkupio previše ili nešto slično zaustavi me. pa kad mi je dopustio Horray da bih mogao nastaviti igrati. 3 dana kasnije novac je bio na mom računu.
Sedmicu kasnije ista stvar. Igrali, osvojili, unovčili, kuponi-kupone-kupone-kupona. Sva dobra zabava. Nekoliko dana kasnije dobio sam svoj novac. Tako da u mislima ako mi dozvoli da otkupim kupon nema problema.
4. avgusta sam imao veliku sreću i zadržao sam pobjedu. Na kraju sam unovčio R10750. U mom životu to je iznos koji se mijenjao u životu. Jednom sam unovčio svoj zahtjev za svakodnevnim spinovima i malo se zabavio. Sutradan sam dobio e-poruku da kažem da su moje pobede poništene zbog igranja kupona.
Moja zabrinutost je bila zašto je sada, kada je postavljen presedan kada su dopuštene prethodne novčane isplate.
Tako je počelo iskustvo sisanja moje duše.
Jedan od savjetnika potvrdio je da su ostale dvije isplate kupona koji su korišteni dok su bili na čekanju nadgledanje sa njihove strane, rekao je to nakon što je otišao da provjeri.
Svi kažu oprosti, možda ćeš opet imati sreće.
Razgovarao sam s nadzornicima i osobama iz call centra koji su rekli da ne postoji način da mi se isplati da imam kupon na čekanju. Tada sam se napio i nigdje nisam stigao. Guglao sam kako da rešava takve sporove i video ovo na SPRINGBOKS-ovoj web stranici:
Iskoristite centralni sistem za sporove - Ako se vaš problem ne može riješiti uz pomoć tima za korisničku podršku i vrti se oko isplate dobitka, savjetujemo vam da koristite centralni sustav za sporove na terenu (CDS). To je program istrage isplate orijentiran prema igračima jedinstven za sve kockarnice u realnom vremenu za igre. Pod uslovom da podnesete svoj zahtjev putem internetskog obrasca za prijavu u roku od 60 dana od održavanja spora, CDS će istražiti zahtjev u vaše ime.
Izvrsno, mada se sad to može riješiti. Kliknite na link na njihovoj stranici i ispunite kad ja prijavim grešku. Otišao sam na web stranicu da isprobam tamo formu, ali Springbok nije opcija na padajućem izborniku. To je ribasto. Pitao sam ih o tome i niko mi nije mogao odgovoriti, čak i sada im to pitanje još uvijek nije.
Juče 12/09 odjednom su zabilježili da sam dobio ljubaznost. Ovo je neistina.
Zamolio sam ih da pošalju transkripte u tri slučaja, jedan je poslao razgovor između nje i nekog drugog, Liam nije uopšte poslao, a drugi je primljen. Sinoć sam tražio da mi se pošalje čitav niz transkripata, rečeno mi je da mogu poslati samo struju jer je ostatak bio protiv politike.
Moja glavna pitanja
1. Ako se isplatilo dva puta iako sam igrao kupone zašto ne i sada. Postavljen je presedant.
2. Zašto većina ljudi iz njihovog pozivnog centra ne zna ništa o CDS-u
3. Zašto tvrde da su registrovani kod njih ako nisu
4. Zašto mijenjaju priče
5. Zašto vas ne spreče da otkupite kupon ako ne biste trebali, kao što to čini i sa svima drugima
6. Moram se sjetiti milion različitih uvjeta, ali Thgey ne zna što je CDS.
On the 21st of July I won and cashed out, I then knew about the term that said you can’t use coupons while its pending, I tried to redeem and it worked, other times if I redeemed too many or something like that it would stop me.so when it let me Horray I could carry on playing. 3 days later the money was in my account.
A week later, same thing. Played, won, cashed, coupons coupons coupons coupons. All good fun. Few days later I got my money. So in my mind if it let me redeem the coupon no problem.
On the 4th of August I was super lucky and kept winning. I eventually cashed out at R10750. In my life this was a life changing amount. Once I cashed I claimed my daily spins and had some fun. The next day I received an email to say that my winning were voided due to playing coupons.
My concern was why now when the precedent had been set when previous cashouts were allowed.
Thus began my soul sucking experience.
One of the Consultants confirmed that the other two payouts with coupons used while they were pending were an over sight on their part, he said this after he went to check.
All say sorry, maybe you will be lucky again.
I spoke to supervisors and call centre people who said that there is no way I would have been paid out if I had a coupon pending. Then I was fed up and getting nowhere. I googled how to handle such disputes and saw this ON SPRINGBOKS WEBSITE:
Make use of the Central Dispute System - If your issue cannot be resolved with the help of the customer support team and it revolves around the payment of winnings, we advise you to make use of the onsite Central Dispute System (CDS). It’s a player-oriented payout investigation program unique to all Real Time Gaming casinos. Provided you submit your claim through the online application form within 60 days of the dispute taking place, CDS will investigate the claim on your behalf.
Awesome, I though now it can get sorted. Click on the link on their page fill in and when I submits its an error. I went to the website to try and fill in the form there but Springbok is not an option on the drop down menu. That’s fishy. I asked them about it and no one could answer, even now this question is still dodged by them.
Yesterday 12/09 they all of a sudden have record that I was granted courtesy. This is untrue.
I asked them to send transcripts on 3 ocassions, one sent a conversation between her and someone else, Liam didn’t send at all and the other was received. I last night asked for the full set of transcripts to be sent to me, I was told they could only send the current as the rest was against policy.
My main issues
1. If it paid out twice even though I played coupons why not now. A Precedent was set.
2. Why do much of their call centre people know nothing of CDS
3. Why do they claim to be registered with them if they not
4. Why are they changing stories
5. Why do they not stop you from redeeming a coupon if you not supposed to, like it does with all the others
6. I must remember a million different terms and conditions but thgey don’t know what CDS is.
Zdravo Michelle.
Ono što vam se dogodilo uobičajen je problem na RTG platformi.
Naše mišljenje:
Dobili ste novac, a čekali ste povlačenje - tehnički je ta dobit bila vaša. Ako iskorištavanje kuponskog koda poništi ove dobitke, kockarnica to ne bi smjela dopustiti.
Na nesreću, kasino ga ne nameće zbog RTG platforme i gotovo nemogućnosti bilo kakvih promjena.
Zbog toga smo odlučili kažnjavati slučajeve poput vašeg, jer se u drugim kockarnicama (koje nisu RTG) situacija poput ove ne može dogoditi.
Jednostavno je: korisničko iskustvo je bitno, a mogu zamisliti da se osjećate kao da su vas opljačkali.
Zapravo djeluju u skladu sa svojim T&C i ne možemo ih uvjeriti da vam plate. Možete se žaliti upravi za igre na Curacao, ali oni će se vjerovatno odlučiti u korist kockarnice.
Jedino što možemo učiniti je objaviti vašu žalbu i nadamo se da će više pritužbi uvjeriti RTG kockarnice na osmerostruko prelazak na sigurniju platformu ili prisiliti RTG da napravi neke promjene.
Jako mi je žao, Michelle, da ti više ne možemo pomoći.
Pozvat ću predstavnike kasina Springboka u raspravu. Videćemo šta će napisati.
Hello Michelle.
What happened to you is a common RTG platform problem.
Our opinion:
You won the money, and you were waiting for withdrawal - so technically this winnings was yours. If redeeming of coupon code void these winnings the casino should not allow doing so.
Unfortunatelly, the casino doesn't enforce it because of the RTG platform and almost impossibility to make any changes.
Because of this, we decided to penalise cases like yours because in other (non-RTG) casinos situation like this can't happen.
It's simple: user experience matters, and I can imagine that you feel like they robbed you.
Actually they act according to their T&C's, and we can't convince them to pay you. You can complain to the Curacao Gaming Authority, but they will high likely decide in favour of the casino.
The only thing what we can do is to publish your complaint and hope that more complaints convince the RTG casinos to eighter switch to the safer platform or force RTG to make some changes.
I am very sorry, Michelle, that we can't help you more.
I will invite Springbok casino representatives into the discussion. We will see what they will write.
Draga Michelle,
Podrazumijeva se da bi prilikom registracije i prije igranja svi igrači pročitali i prihvatili naše Uvjete i odredbe. Iako pružamo izvanredne bonuse, dužnost naših igrača je osigurati da se ovi bonusi koriste na takav način koji će im omogućiti povlačenje kad pobjede. Sve odluke koje donosi naš tim za plaćanja su konačne i, nažalost, ne možemo ih povući. Molimo vas da se upoznate sa našim Odredbama i uslovima kako biste izbjegli bilo kakve buduće nezgode.
Kao što je Kristina već spomenula:
Provjerio sam opće uvjete ( https://www.springbokcasino.co.za/terms-and-conditions ) i otkrio ovo:
"Igrači s jednim ili više isplate na čekanju koja su trenutno na njihovom računu nemaju pravo na bilo kakve bonuse, promotivne ili na bilo koji drugi način, sve dok se takva povlačenja ne obrade ili ne otkažu. Zloupotreba ove politike, kako je definirano u kasinu, može dovesti do otkazivanja dobitak igrača "
Razumijemo vašu frustraciju, međutim, u prošlosti je napravljen izuzetak, a nakon malo daljnje istrage mogli smo vidjeti da vas je o ovom pravilu savjetovala naša agentica Isabelle 22. srpnja, kao što možete vidjeti dolje:
Stvarni početak
22/07/2020 07:56
Stvarni kraj
22.07.2020 08:04
07:56:52 Igrač: Zdravo
07:56:57 undefined: Hvala vam što ste kontaktirali Springbok Casino. Bit ćemo s vama što je prije moguće.
07:56:55 Chat je dodijeljen Isabelle
07:56:57 Isabelle je prihvatila chat!
07:56:57 Isabelle: Zdravo! :) Dobrodošli u našu uslugu razgovora uživo. Moje ime je Isabelle i sretna sam što vam danas mogu pomoći!
07:57:13 Isabelle: Kako si danas Michelle?
07:57:15 Igrač: Samo bih želio saznati. Koje je predviđeno vrijeme čekanja
07:57:23 Igrač: Za bankovni transfer
07:57:55 Isabelle: Nakon obrade na našem kraju, treba 2-3 dana da se razmisli o bankovnom računu Michelle 🙂
07:58:34 Isabelle: Treba ga obraditi u petak :) kada se obradi, sredstva će biti poslana na vaš put
07:59:00 Automatski odgovor posjetitelja resetiran je zbog vremenskog ograničenja sinhronizacije, vraćen nakon 97 sekundi!
07:59:42 Igrač: Ok, hvala. Jer do tada ne mogu uplatiti
08:00:16 Isabelle: U pravu ste, nemojte položiti ili iskoristiti bonus jer je protivno našim pravilima ako to učinite sa isplatom na čekanju: 🙂
08:02:04 Isabelle: Jesmo li još uvijek povezani?
08:02:18 Igrač: Da
08:02:24 Isabelle: Savršeno!
08:02:24 Isabelle: Mogu li vam pomoći sa nečim drugim?
08:02:48 Igrač: Pa zar ni ja ne bih trebao vršiti besplatne vrtnje?
08:03:00 Isabelle: To je protiv naših pravila i isplata može biti odbijena. Pričekajte dok se isplata ne obradi za reprodukciju 🙂
08:03:16 Igrač: Hvala
08:03:39 Isabelle: Bez brige :) ugodan dan, molim vas pripazite
08:04:14 Kupac je preusmjeren na anketu!
08:04:23 Isabelle: Čini se da više nismo povezani, ovo ćaskanje će biti završeno. Molimo vas da nas kontaktirate ponovo ako vam je potrebna dodatna pomoć - tu smo 24 sata dnevno, 7 dana u nedelji!
Nadamo se da smo sve razjasnili i želimo vam sve najbolje u budućnosti.
Srdačni pozdravi,
Springbok Casino predstavnik
Dear Michelle,
It is understood that upon registration and before game play all players would have read and agreed to our Terms and Conditions. While we provide awesome bonuses, it is the duty of our players to ensure that these bonuses are used in such a way that will allow them to withdraw when they win. All decisions made by our payments team are final and, so unfortunately, we are unable to retract them. Please be sure to familiarize yourself with our Terms & Conditions to avoid any future mishaps.
As Kristina mentioned before:
I checked the T&Cs (https://www.springbokcasino.co.za/terms-and-conditions) and I found this:
"Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings"
We understand your frustration, however, an exception has been made in the past, and after investigating a bit further, we could see that you were advised about this rule by our agent Isabelle on the 22nd of July, as you can see below:
Actual Start
22/07/2020 07:56
Actual End
22/07/2020 08:04
07:56:52 Player: Hello there
07:56:57 undefined: Thank you for contacting Springbok Casino. We will be with you as soon as possible.
07:56:55 Chat was assigned to Isabelle
07:56:57 Isabelle has accepted the chat!
07:56:57 Isabelle: Hi! :) Welcome to our live chat service. My name is Isabelle and I am happy to help you today!
07:57:13 Isabelle: How are you today Michelle?
07:57:15 Player: I would just like to find out. What’s the estimated wait time
07:57:23 Player: For a wire transfer
07:57:55 Isabelle: After being processed on our end, it takes 2-3 days to reflect on the bank account Michelle 🙂
07:58:34 Isabelle: It should be processed on Friday :) once it is processed, the funds will be sent on your way
07:59:00 Visitor auto responder was reset because of sync timeout, returned after 97 seconds!
07:59:42 Player: Ok thanks. Because I can’t deposit until then
08:00:16 Isabelle: You are right, please do not deposit or redeem bonus as it is against our rules to do it with a pending payout :🙂
08:02:04 Isabelle: Are we still connected?
08:02:18 Player: Yes we are
08:02:24 Isabelle: Perfect!
08:02:24 Isabelle: May I assist you with anything else?
08:02:48 Player: So am I not to do the free daily spins either?
08:03:00 Isabelle: It is against our rules and the payout might be denied. Please wait until the payout is processed to play 🙂
08:03:16 Player: Thanks
08:03:39 Isabelle: No worries :) have a good day, please take care
08:04:14 The customer was redirected to survey!
08:04:23 Isabelle: As it seems we are no longer connected, this chat will be ended. Please contact us again if you need any further assistance – we are here 24/7!
We hope we have clarified everything and we wish you all the best in the future.
Kind regards,
Springbok Casino Representative
Moja pitanja ostaju i zahteva odgovor
1- zašto je dva puta dozvoljeno bez davanja koncesije - takođe zašto stvarna lokacija to dopušta - tako da možete uhvatiti dobre poštene i dobro potrošene kupce. Tako neetično. Možda ćete osjećati da ste dobro u svojim pravima, ali m - ta rupa s petom je najmanje
2- Zašto ne mogu kontaktirati CDS o Springboku - to kažete na vašoj web stranici, ali to je istina
Dobro i stvarno vjerujem da ste to mogli riješiti na pravilan način - nudeći neku vrstu nagodbe.
molimo da svi transkripti budu dostupni ne samo oni koji jačaju vaš slučaj. Tražio sam ostale. Ovdje se radi o više od novca. Vaše pravilo je bijeg od plaćanja. Preuzeo sam "rizik" prvom uplatnicom i kad je proradio, pomislio sam na lekker. Sviđa mi se ovo mjesto. Drugi put opet.
onda je jedan vaš savjetnik rekao da je to nadzor i kad nisam zaustavio vašu priču promijenio.
Želim odgovore o CDS-u. Od mene se očekuje da podržim vaš milion t & c-ova, ali vi ne idete u kraj s krajem.
oprosti Springbok, ali ne možeš me samo ignorisati i ne dopustiti mi da razgovaram sa supervizorima.
My questions remain and require an answer
1- why was it permitted twice with no mention of concession being granted- also why does the actual site allow it- so that you can catch good honest and well spending customers. So unethical. You may feel you are well within your rights but m- this lope hole is slimey to say the least
2- Why can I not contact CDS about Springbok- you say it on your website but it’s in true
I well and truly believe you could have settled this is a proper manner - offering a sort of settlement.
please make all transcripts available not just the ones that strengthen your case. I have asked for the others. This is about more than the money. Your rule is an escape out of paying. I took the "risk" with the first cashout and when it work I thought lekker. I like this place. Second time again.
then one of your consultants said it was an oversight and when I didn’t stop your story changed.
I want answers about CDS- I am expected to uphold your million t&cs but you not keeping up your end.
sorry Springbok but you can’t just ignore me and not allow me to speak to supervisors.
Draga predstavnica kasina Michelle i Springbok.
Prije nekoliko tjedana razgovarali smo o pravilu:
"Igrači s jednim ili više podizanja čekanja koji su trenutno na svom računu ne ispunjavaju uvjete za primanje ikakvih bonusa, promotivnih ili na drugi način dok se takvi povlačenja ne obrade ili ponište. Zloupotreba ove politike, kao što je definirano od strane kazina, može rezultirati otkazivanjem igračevog dobitak. "
I zaključujemo da takvo pravilo nije sigurno za igrače i da ga treba provoditi softver.
Poznati su nam problemi RTG platforme - gotovo nemogućnost promjene nečega. Ipak radimo ocjenu svih mrežnih kockarnica. Ovo pravilo i tehničke poteškoće povezane su samo sa jednom (tehnički dvije) platforme. Naša je moralna obaveza da igrače obaveštavamo o slučajevima, kada bi trebali biti oprezni, jer situacija poput ove je nemoguća u drugim kockarnicama.
Stoga smo odlučili biti na strani Michelle. Smatramo da je situacija izazvana ovim pravilom problem. Budući da je ona o pravilu obaviještena putem live chat-a, odlučili smo smanjiti iznos od crne tačke.
U slučajevima kada se ne slažemo s pravilima kockarnice, imamo posebnu klasifikaciju "Protiv kodeksa poštenih igara na sreću" količina Crnih bodova je smanjena, no slučaj se objavljuje i upozoravaju druge ljude da budu oprezni na određenu situaciju.
Michelle - Vjerujem da vam prigovaranje putem CDS-a neće pomoći, ali svakako možete pokušati.
Dear Michelle and Springbok casino representative.
We discussed a few weeks ago about the rule:
"Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings."
And we conclude that such a rule isn't safe for players and should be enforced by software.
We are well known about the RTG platform problems - almost impossibility of changing something. However, we are doing a rating of all the online casinos. This rule and technical difficulties are connected with one (technically two) platforms only. It is our moral obligation to the players to inform about cases, where they should be careful because a situation like this one is impossible in other casinos.
Therefore, we decided to be on the side of Michelle. We believe that the situation caused by this rule is a problem. Because she was informed about the rule by live chat, we decided to lower the black point amount.
For cases where we disagree with the rules of the casino we have a special classification, "Against Fair Gambling Codex" the amount of Black Points is reduced, however, the case is published and warn other people to be careful on a certain situation.
Michelle - I believe that complaining through CDS will not help you, but sure you can try it.
Hvala na odgovorima. Doslovno ne mogu podnijeti žalbu preko CDS-a jer Springbok (uprkos tvrdnji da je na njihovoj web stranici) nije tamo registriran.
neću odustati sve dok na moja pitanja ne odgovore kako oni koriste pravila za krađu. Ako se primjenjuju takvi problemi, treba ih se uvijek pridržavati, a ne ponekad jer to stvara pogrešan dojam.
Thanks for the responses. I literally cannot lodge a complaint through CDS as Springbok( despite claiming to be on their website) are not registered there.
i will not quit until my questions are answered as to me they are exploiting rules to steal. If such reals apply they should be upheld always and not sometimes as this creates the wrong impression.
Zbog svih gore napisanih objašnjenja i nikakvih daljnjih reakcija od strane kazina, odlučili smo zatvoriti ovaj prigovor kao neriješen s klasifikacijom: "Protiv poštenog kockanja Codex".
Because of all the written explanations above and no further reaction from the casino, we decided to close this complaint as unresolved with classification: "Against Fair Gambling Codex."
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.