NaslovnaPritužbeStake Casino - Igrač ima problema sa KIC verifikacijom.
Stake Casino - Igrač ima problema sa KIC verifikacijom.
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Poslato:
01/05/2024
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Slučaj je zatvoren : 26/05/2024
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The player from China had been unable to withdraw their winnings due to a temporary account suspension by Stake Casino. The casino had requested the player to complete four levels of KYC verification. However, the player's information for the third and fourth levels was repeatedly rejected without clear reasons. The player had admitted to creating multiple accounts, which was a violation of the casino's rules. This admission led to the permanent suspension of the player's account and the freezing of their funds. As a result, we were unable to assist the player further due to their breach of casino rules.
Igrač iz Kine nije mogao da podigne svoj dobitak zbog privremene suspenzije naloga od strane Stake Casino-a. Kazino je tražio od igrača da završi četiri nivoa KIC verifikacije. Međutim, informacije o igraču za treći i četvrti nivo su više puta odbijane bez jasnih razloga. Igrač je priznao da je kreirao više naloga, što je predstavljalo kršenje pravila kazina. Ovo priznanje dovelo je do trajne suspenzije računa igrača i zamrzavanja njihovih sredstava. Kao rezultat toga, nismo bili u mogućnosti da dodatno pomognemo igraču zbog njihovog kršenja pravila kazina.
Ulog je suspendovao moj nalog i ne mogu da vršim povlačenja. Od mene zahtevaju da prvo završim četiri nivoa KIC verifikacije. Bez obzira koje informacije postavim za nivoe tri ili četiri, oni odbijaju. Moje informacije ispunjavaju uslove. Ne znam zašto, a kako god da ih pitam, ne objašnjavaju razlog. Dali su mi da vidim zahteve za informacijama, a moje informacije ispunjavaju uslove. Prošlo je skoro mesec dana od incidenta.
Stake has suspended my account and I am unable to make withdrawals. They require me to complete four levels of KYC verification first. No matter what information I upload for levels three or four, they refuse. My information meets the requirements. I don't know why, and no matter how I ask them, they don't explain the reason. They let me see the information requirements, and my information meets the conditions. It has been almost a month since the incident occurred.
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Stake Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li molim vas da nam kažete od kada je tačno proces verifikacije u toku? Koji dokumenti su već odobreni, a koji ne? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Imajte na umu: u Casino.Guru nikada ne tražimo lozinku za vaš kazino nalog. Iako možemo tražiti informacije, nikada ne tražimo pristup vašem nalogu. Uzdržite se od deljenja lozinke sa bilo kojom trećom stranom. Mi prvenstveno komuniciramo putem zvaničnih tema, povremeno putem e-pošte radi traženih pratećih dokaza ili relevantne komunikacije.
Hello rain1999102,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Otpremio sam snimke ekrana sadržaja e-pošte i stoke. Poslednji kontakt je bio jutros kada su mi rekli da je verifikacija ponovo odbijena. Moja verifikacija drugog nivoa je prošla ranije, a sada i verifikacija drugog nivoa zahteva da to uradim ponovo, a uslovi su isti kao i ranije. Pre verifikacije trećeg nivoa, postavio sam račun za gas, a oni su odbili. Onda sam otišao u elektroprivredu da izdam račun i potvrdu o uplati za skoro tri meseca, na kojoj je jasno naznačeno ime, adresa, račun i evidencija o plaćanju, i oni su takođe odbili. Totalno nisam razumeo. Otišao sam u banku da odštampam tok verifikacije četvrtog nivoa, i otkucao sam tok dve banke, od kojih je jedna imala mesečni depozit socijalnog osiguranja. Druga banka ima evidenciju o prodaji akcija o mojim špekulacijama akcijama, kao i evidenciju unosa računa onlajn zajmova. Još jedna stvar koju želim da kažem je da skoro sve naknade u Kini plaćaju VeChat i Alipai, i da nema papira dokumenta, uključujući onlajn zajmove. Zajmovi se direktno izdaju na račun vaše bankovne kartice u roku od nekoliko sekundi. Za sve ovo ne postoje ugovori na papiru, tako da mogu da daju samo izvode iz banke. Ne prihvataju snimke ekrana mobilnih telefona. Ne znam šta da radim sada. Ovde postavljam sve postavljene materijale da vam pokažem da li je u redu, hvala.
Hello Nick,
I uploaded the screenshots of the email content of and stoke. The last contact was this morning when they told me that the verification was rejected again. My second level verification had passed before, and now the second level verification also requires me to do it again, and the requirements are the same as before. Before the third level verification, I uploaded the gas bill, and they refused. Then I went to the power company to issue a bill and payment certificate for nearly three months, which clearly indicated the name, address, bill and payment record, and they also refused. I totally did not understand. I went to the bank to print the flow of the fourth level verification, and I typed the flow of the two banks, one of which had a monthly social insurance deposit. The other bank has a record of stock sales of my stock speculation, as well as an account entry record of online loans, Another thing I want to say is that almost all fees in China are paid by WeChat and Alipay, and there are no paper documents, including online loans. The loans are directly issued to your bank card account within a few seconds. There are no paper contracts for all these, so they can only provide bank statements. They don't accept mobile phone screenshots. I don't know what I should do now. I upload all the uploaded materials here to show you if it is OK, thank you.
Da li bi bilo moguće proslediti te mejlove na nikolas.b@casino.guru ? Zašto vas kazino optužuje za više naloga? Da li posedujete drugi nalog ili neko drugi iz vašeg domaćinstva ima nalog tamo?
Hello rain1999102,
Would it be possible to forward those e-mails to nikolas.b@casino.guru? Why is the casino accusing you of multiple accounts? Do you own a second account or does anybody else from your household owns an account there?
Pogrešio sam. Registrovao sam više naloga, a i moja devojka ima nalog. Nisam pročitao uslove STAKE-a i ne znam da li je ovo ozbiljno ponašanje. Kajem se. Sada mi je STAKE rekao da je moj nalog potpuno suspendovan i da su moja sredstva zamrznuta. Veoma sam tužan. Nisam očekivao da će biti tako ozbiljno jer sam izgubio mnogo novca na STAKE-u, oko $200000, i registrovao sam mali nalog bez ikakvih prekršaja. Upravo sam se kladio normalno jer moj ULOG nalog ne zna zašto potvrda opklade traje oko 20 sekundi. To je sve. Možda nisam previše razmišljao o tome i nisam očekivao da će biti tako ozbiljno.
Hi，Nick,I have sent it to your email.
I did make a mistake. I registered multiple accounts, and my girlfriend also has an account. I haven't read the terms of STAKE, and I don't know if this is a serious behavior. I regret it. Now STAKE has told me that my account has been completely suspended and my funds have been frozen. I am very sad. I didn't expect it to be so serious because I lost a lot of money on STAKE, about $200000, and I registered a small account without any violations. I just placed bets normally because my own STAKE account doesn't know why the confirmation of bets takes about 20 seconds. That's all. Maybe I didn't think too much about it and didn't expect it to be so serious.
Imajte na umu da je kreiranje više naloga strogo zabranjeno ne samo u Stake kazinu, već iu svakom onlajn kazinu. Nažalost, kazino je imao pravo da konfiskuje bilo koji saldo i blokira vas i ne možemo ih naterati da promene svoju odluku pošto ste prekršili pravila.
Postoji li još nešto sa čime bismo vam mogli pomoći?
Hello rain1999102,
Please note that creating multiple accounts is strictly prohibited not just at Stake Casino but every single online casino. Unfortunately, the casino had right to confiscate any balance and block you and we can't force them to change their decision as you breached the rules.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear rain1999102,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Pogrešio sam, ali nisam očekivao da će posledice biti tako ozbiljne, i izgubio sam mnogo novca na ovoj veb stranici, najmanje 150000 dolara ili više. Zaista sam tužan zbog toga kako su se ophodili prema meni. Ako ne možemo da komuniciramo sa STAKE-om, možemo to prihvatiti samo kao lošu sreću.
I did make a mistake, but I didn't expect the consequences to be so serious, and I lost a lot of money on this website, at least $150000 or more. I am really saddened by how they treated me. If we can't communicate with STAKE, we can only accept it as bad luck.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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