To sigurno ne može biti slučaj sa ranjivim osobama sa zavisnošću od kockanja. Odgovorno igranje treba da bude zabavno, tako da problematične kockare ne bi trebalo posmatrati u istom svetlu. Mislim ko padne 7k za dva dana i nema problema.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno?
Ne, otvorio sam nakon recidiva. Nikada verifikovano.
Da li ste spomenuli zavisnost od kockanja u kazinu?
Da i zahtevao sam da razgovaram sa jaslama.
Da li ste svoje isključenje tražili i putem e-pošte?
Prvo u ćaskanju, a zatim putem e-pošte.
Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Zatražio sam puni povraćaj novca i to je otišlo napred-nazad, ali ne govore ništa osim da su zatvorili račun i ne pominju povraćaj ili zahtev za evidenciju ćaskanja uživo u kojoj sam ih molio da me odmah isključe doživotno, očigledno nisu t i ja smo izgubili taj i još jedan iznos od ukupno 7000 u roku od dva dana otvaranja računa.
Surely that can't be the case for vulnerable people with gambling addiction. Responsible gaming should be fun so problem gamblers shouldn't be seen in the same light. I mean who drops 7k in two days and doesn't have a problem.
Could you please advise if your account is already verified and if yes, since when exactly?
No I opened on a relapse. Never verified.
Did you mention gambling addiction to the casino?
Yes and demanded to speak to a manger I was stonewalled.
Did you request your exclusion though e-mail as well?
On chat firstly and then email after the fact.
When was the last time you spoke to the casino and what was it about?
Requested full refund and it's gone back and forth but they are saying nothing but that they have closed the account and no mention of the refund or the request for the live chat logs in which I begged them to immediately lifetime self exclude me obviously they didn't and I went on to lose that and another amount totalling 7000 all in the matter of two days of account opening.
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