Sykaaa Casino - Igrač želi da zatvori svoj kazino nalog.

Hello. Repeatedly contacted the SYKAAA chat with a request to block my account. They do not fulfill my request and do not explain why they do not block the account. I even wrote that I have a gambling addiction. As far as I know, licensed casinos adhere to the self-exclusion rules.

Здравствуйте. Неоднократно обращался в чат SYKAAA с просьбой заблокировать мой аккаунт. Просьбу мою не выполняют и не объясняют почему не блокируют учётную запись. Я даже написал, что у меня игровая зависимость. Насколько я знаю лицензионные казино придерживаются правил самоисключения.

Dear Samosval1977,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"MAIN RULES OF RESPONSIBLE GAMING

By following the rules below you’ll be able to enjoy games without harm to your mental health:

Sykaaa calls upon all players to be responsible with gambling games and follow the rules provided in this article. You can write to support by sending an e-mail to support@sykaaa.net."

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Sykaaa Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@sykaaa.net (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

The player's request has been complied with and the account has been suspended based on the Responsible Gaming clause.

Просьба игрока выполнена и аккаунт был заблокирован на основании пункта об ответственной игре.

Thank you very much, Sykaaa Casino team, for your assistance.

Dear Samosval1977,

Could you please confirm that your account is blocked now? Is there anything else we could try to help you with or do I have your permission to close this case as resolved?

Hello. Yes, the account is indeed closed. Thank you.

Здравствуйте. Да, действительно аккаунт закрыт. Спасибо.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Samosval1977, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru