Poštovani connib6969,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li da dostavite link do kazina u kojem imate poteškoća?
Možete li ljubazno navesti koju vrstu bonusa ste aktivirali i sa kojim ste igrali? Da li je to bio besplatni bonus ili bonus na depozit? U idealnom slučaju, pošaljite snimak ekrana bonusa ili, ako ste ga primili u promotivnoj e-poruci, prosledite mi ponudu na veronika.l@casino.guru .
Da li ste ranije uplatili depozit u ovom kazinu?
Da li je kazino naveo da je iznos depozita koji vam je potreban da biste mogli da primite svoje dobitke tačno 0,004 BTC?
Imajte na umu da licencirani i renomirani kazina obično ne zahtevaju tako visoke depozite za obradu povlačenja. Ako se od vas traži da položite značajan iznos (oko 280 evra), verovatno je da kazino možda nije legitiman i da je u pitanju prevara.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear connyb6969,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please provide the link to the casino where you’re experiencing difficulties?
Could you kindly specify what type of bonus you activated and played with? Was it a free bonus or a deposit bonus? Ideally, please send a screenshot of the bonus, or, if you received it in a promotional email, forward the offer to me at veronika.l@casino.guru.
Have you made any deposits at this casino before?
Has the casino specified that the deposit amount they require for you to be eligible to receive your winnings is exactly 0.004 BTC?
Please note that licensed and reputable casinos do not typically require such high deposits to process a withdrawal. If you’re being asked to deposit a significant sum (around €280), it’s likely that the casino may not be legitimate and it's a scam.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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