The player from Brazil was experiencing difficulties with accessing her registration number on the online casino platform where she had a balance of 141 reais. She had been unsuccessful in resolving the issue via the casino's support team. We, the Complaints Team, had attempted to investigate her case by asking her several clarifying questions. However, the player did not respond within the extended 7-day period, which left us unable to further investigate. Consequently, we had to reject the complaint due to the lack of communication from the player's side.
Igračica iz Brazila je imala poteškoća sa pristupom svom registracionom broju na onlajn kazino platformi gde je imala stanje od 141 real. Nije uspela da reši problem preko tima za podršku kazina. Mi, Tim za žalbe, pokušali smo da istražimo njen slučaj postavljajući joj nekoliko pitanja koja razjašnjavaju. Međutim, igrač nije odgovorio u produženom periodu od 7 dana, zbog čega nismo mogli dalje da istražujemo. Shodno tome, morali smo da odbijemo žalbu zbog nedostatka komunikacije sa strane igrača.
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