Igrač iz Portugalija je čekao na isplatu manje od dve nedelje. Nažalost, isplata još nije pristigla.
dobro jutro,
Podnio sam zahtjev za povlačenje prije više od 3 radna dana.
U ćaskanju stalno govore da plaćanje kasni i kasni
email ne odgovaraju na moja pitanja.
Nedavno sam otvorio nalog i poverenje koje imam u ovu kuću počinje da nestaje, s obzirom na poteškoće u dobijanju odgovora i konkretnih rešenja za postojeća pitanja i probleme.
Pedro
Good morning,
I made the withdrawal request more than 3 working days ago.
In the chat they keep saying that the payment is late and by
email they don't answer my questions.
I only opened an account a short time ago and the confidence I have in this house is beginning to disappear, given the difficulty in obtaining answers and concrete solutions to existing questions and problems.
Pedro
Bom dia,
Procedi ao pedido de levantamento há mais de 3 dias úteis.
No chat continuam a dizer que o pagamento está atrasado e por
email nao respondem as minhas questões.
Abri conta há pouco tempo e a confiança que tenho neste casa começa a desaparecer tal a dificuldade em obter respostas e soluções concretas as questões e problemas existentes.
Pedro
Dear pedrojorgesoares,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Nisu mi tražili nikakvu verifikaciju i već sam ih pitao za to. Kažu da za sada nije potrebno!
They haven't asked me for any verification and I've already asked them about it. They say it's not necessary for now!
Não me pediram nenhuma verificação e já lhes perguntei sobre isso. Dizem que para já não é necessário!
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.